Mayra Torres
Fort Worth
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
18
18
years of professional experience
Work History
Dispatcher /Driver
Wide range logistics
Fort Worth
01.2021 - 04.2026
- Coordinated shipments and deliveries for diverse logistics operations.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized scheduling software to optimize route planning and resource allocation.
- Transported goods safely across various routes and locations.
- Assisted in loading and unloading cargo at designated locations.
- Provided exceptional customer service during deliveries, addressing inquiries promptly.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Frac dispatch
Pilot Thomas Logistics
Fort Worth
01.2017 - 04.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized dispatch software to track shipments and monitor vehicle locations.
- Resolved customer inquiries regarding delivery status and logistics issues.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
Dispatcher
LO TRANSPORT
Fort Worth
06.2015 - 07.2016
- Coordinated dispatch operations for timely delivery of goods across multiple routes.
- Managed communication between drivers and warehouse teams to ensure smooth operations.
- Utilized logistics software to track shipments and optimize route planning efficiently.
- Collaborated with customer service to resolve delivery inquiries and enhance satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
Dispatcher
Newkirk Logistics
Grapevine
09.2010 - 01.2015
- Coordinated dispatch operations for timely delivery of goods across multiple routes.
- Managed communication between drivers and warehouse teams to ensure smooth operations.
- Utilized logistics software to track shipments and optimize route planning efficiently.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Secretary
Jensen Law Firm
Fort Worth
04.2008 - 05.2010
- Managed client communications and scheduled appointments for attorneys.
- Organized case files and maintained document management systems.
- Prepared legal documents and correspondence for court filings.
- Maintained office supplies and ordered resources as needed.
- Handled confidential information with discretion and professionalism.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
Saint Augustine Catholic High School
Fort Worth, TXSkills
- Computer skills
- Problem solving
- Attention to detail
- Time management
- Leadership
Languages
English
Full Professional
Spanish
Professional
Timeline
Dispatcher /Driver
Wide range logistics
01.2021 - 04.2026
Frac dispatch
Pilot Thomas Logistics
01.2017 - 04.2020
Dispatcher
LO TRANSPORT
06.2015 - 07.2016
Dispatcher
Newkirk Logistics
09.2010 - 01.2015
Secretary
Jensen Law Firm
04.2008 - 05.2010
Saint Augustine Catholic High School