Vincent Mena
Corpus Christi,TX
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Diligent, with proven ability to manage and lead teams effectively. . Demonstrated strong problem-solving and communication skills to drive team success.
Overview
19
19
years of professional experience
Work History
Supervisor Lead Driver/Dispatcher
On The Way Towing and Recovery/AAA Contractor
04.2006 - 07.2020
- Oversaw daily operations ensuring smooth workflow and timely completion of tasks.
- Tracking of Driver hours and miles to achieve maximum productivity in given hours
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Managed timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Customer Service Representative
CSI
09.2021 - 04.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Front End Load Operator
Waste Connections
05.2022 - 12.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Front End Load Operator
Republic Services
01.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
High school Diploma -
Carizzo Springs High
Carizzo Springs, TX06.1996
Skills
- Leadership
- Project Management
- Quality Inspections and Reporting
- Schedule development
- Quality Assurance
- Attention to Detail
- Processes and procedures
- Process Monitoring and Improvement
- Staff Management
- Employee Motivation
- Training and mentoring
- Priority management
- Goal-Oriented
- Computer Skills
- Active Listening
- Effective Communication
- Customer Relations
- Teamwork and Collaboration
- Analytical Thinking
- Troubleshooting
- Complex Problem-Solving
Timeline
Front End Load Operator
Republic Services
01.2023 - Current
Front End Load Operator
Waste Connections
05.2022 - 12.2022
Customer Service Representative
CSI
09.2021 - 04.2022
Supervisor Lead Driver/Dispatcher
On The Way Towing and Recovery/AAA Contractor
04.2006 - 07.2020
High school Diploma -
Carizzo Springs High
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