MAYRA TRUJILLO
Professional Banker and Data Analysis Specialist
North Port,FL
Summary
Personal Banking, Senior Service Representative, Commercial Card Services, Retail, Sales. I am a dynamic, motivated customer care with experience in banking, travel, Customer Care position, Retail, business banking, loans. I am a reliable, organized, and motivated individual with ability to handle multiple projects. Seasoned professional in banking and customer care, specializing in fraud prevention and data analysis.
PROFESSIONAL BANKER AND DATA ANALYSIS SPECIALIST
Overview
17
17
years of professional experience
Work History
Fraud Prevention Specialist
Chase Bank
San Antonio, Texas
02.2026 - Current
- Analyzed transaction patterns to identify potentially fraudulent activities.
- Monitored alerts for suspicious account behavior and escalated as needed.
- Collaborated with teams to implement fraud prevention strategies and best practices.
Customer Support Specialist
North End Teleservices
01.2024 - 02.2026
- Health Care Services. Health Insurance Plans, Claims.
Personal Banker
Key Bank
Kittery, Maine
06.2024 - 08.2024
- Assisted customers with openings and transactions with checking, credit cards, CDs, loans, mortgages, claims, dispute.
- Provided expert guidance on banking products and services to clients.
- Educated customers about digital banking tools and online services.
American National Bank
01.2023 - 01.2024
- Sales, opening new accounts, loans, CDs, online services.
- Insurance services.
- Problem solving skills.
Personal Banker
Wells Fargo Bank
01.2021 - 01.2023
- Assisted customers with account openings and transactions.
- Provided expert guidance on banking products and services to clients.
- Educated customers about digital banking tools and online services.
First National Bank of Omaha
01.2016 - 01.2021
- Retail Services, credit card services, mortgages services, claims, opening new accounts, customer support.
Spanish and English Tour
01.2010 - 01.2012
- Designed customized lessons plans for diverse students needs, utilized interactive teaching methods to engage students effectively.
- Assessed students progress through regular evaluations and feedback sessions.
Education
Bachelor - Business Administration
Bellevue University
01.2024
Master of Science - Elementary Education
Capella University
Bachelor - Business Administratio
01.2004
Skills
- Fraud detection
- Risk assessment
- Data analysis
- Transaction monitoring
- Regulatory compliance
- Customer relationship management
- Claims processing
- Financial reporting
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Fraud prevention strategies
- Digital banking
Courses And Seminars
- Personal Banker Courses
- Real Estate Division
- Customer relations
- Sales
- Finance charges
- Excel
- Access
- Internet research
- Transaction and English Literature. Havana University. Cuba 1985.
- Income Taxes Course. 2006.
- Tutoring Course
- Early childhood studies.
Timeline
Fraud Prevention Specialist
Chase Bank
02.2026 - Current
Personal Banker
Key Bank
06.2024 - 08.2024
Customer Support Specialist
North End Teleservices
01.2024 - 02.2026
American National Bank
01.2023 - 01.2024
Personal Banker
Wells Fargo Bank
01.2021 - 01.2023
First National Bank of Omaha
01.2016 - 01.2021
Spanish and English Tour
01.2010 - 01.2012
Bachelor - Business Administration
Bellevue University
Master of Science - Elementary Education
Capella University