MAYRA VIDAURI
CITRUS HEIGHTS,CA
Summary
Experienced with medical office administration and staff supervision. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Seeking to further my career by contributing to a healthcare team as reliable efficient, and compassionate asset.
Overview
13
13
years of professional experience
Work History
Office Supervisor
Walton Pediatrics & Medical Associates
Sacramento, CA
05.2024 - Current
- Supervised daily office operations, ensuring efficient workflow and compliance with policies.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Managed inventory of medical supplies, maintaining adequate stock levels for clinic operations.
- Provided exceptional customer service by addressing patient inquiries promptly and professionally.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Conducted patient triage to assess medical needs and prioritize care efficiently.
- Processed insurance verifications and handled billing inquiries accurately.
- Trained new reception staff on office protocols and software systems effectively.
Health Educator
WellSpace Health
Sacramento, CA
03.2018 - 05.2022
- Provide direct group or one-on-one health education services to patients and their families.
- Assists with development, review, revision of policies, procedures, protocols, curriculum and materials.
- Coordinate a range of health education services, including establishing effective referral, documentation, providing scheduling and logistical support
- Obtain HbA1c, urinalysis, blood pressure, weight, and height for patients with Diabetes
- Provided education on a variety of health topics with a focus on prevention of chronic disease and self-management skills.
Front Desk Receptionist
WellSpace Health
Sacramento, CA
05.2017 - 03.2018
- Meet and greet patients, check in/out and schedule appointments
- Verify eligibility along with patient demographics, scheduling and confirming appointments
- Collect payments, processed all financial data and provided receipts and change to patients. End of day closing Batch Report
- Input registration forms and medical records into NextGen and filing
- Contact pharmacies on behalf of providers and patients and relay information to the pharmacy regarding medication type, dosage and instructions on how and when to take medication.
Medical Biller /New Patient Referral Coordinator
Center For Interventional Spine
Sacramento, CA
07.2014 - 05.2017
- Delivered timely and accurate charge submissions utilizing Advance MD.
- Process payments and appeals for insurance companies
- Review/follow-up on unpaid accounts or denied claims, research and resolve incorrect payments, process billing appeals for second review
- Schedule new patients for pain management
- Process referrals, communicate with patients and outside facilities, provide accurate documentation for successful referrals and excellent patient care
Office Supervisor
Boutique Acupuncture
Sacramento, CA
08.2013 - 07.2014
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Supervise staff and provide training for new personnel
- Verify and bill insurances
- Increased office organization by developing more efficient filing system
Education
Medical Assisting Administrative Certificate -
Santa Rosa Junior College
Santa Rosa, CA08.2012
Skills
- Bilingual in Spanish
- Type 45 wpm
- Resourceful and insightful; adapt quickly to challenges
- Medical Terminology
- Knowledge of health care insurance
- HIPAA
- EMR Knowledge
Timeline
Office Supervisor
Walton Pediatrics & Medical Associates
05.2024 - Current
Health Educator
WellSpace Health
03.2018 - 05.2022
Front Desk Receptionist
WellSpace Health
05.2017 - 03.2018
Medical Biller /New Patient Referral Coordinator
Center For Interventional Spine
07.2014 - 05.2017
Office Supervisor
Boutique Acupuncture
08.2013 - 07.2014
Medical Assisting Administrative Certificate -
Santa Rosa Junior College