Mayra Wells
Las Vegas
Overview
37
37
years of professional experience
Work History
Executive Housekeeping Manager
Senior Nursing Veterans Home
Boulder City, Nevada
01.2020 - Current
- Managed daily Operating of the housekeeping and laundry department
- Ensure all staff follow the company Policy, standards and procedures
- Completed new hire paperwork
- As a safety captain at the Resort my role was to make sure all our associates are working in a safe environment, as well as looking out for the safety of our Guest
Executive Housekeeping Manager
Diamon Hotel and Resorts
Scottsdale, Arizona
01.2019 - 12.2019
- Managed daily Operating of the housekeeping and laundry department
- Ensure all staff follow the company Policy, standards and procedures
- Completed new hire paperwork
- As a safety captain at the Resort my role was to make sure all our associates are working in a safe environment, as well as looking out for the safety of our Guest
Assistant Executive Housekeeping Manager
Marriott Grand Chateau
01.2019 - 12.2019
- Managed daily Operating of the housekeeping and laundry department
- Ensure all staff follow the company Policy, standards and procedures
- Completed new hire paperwork
- As a safety captain at the Resort my role was to make sure all our associates are working in a safe environment, as well as looking out for the safety of our Guest
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
Director of Housekeeping
Courtyard by Marriott El Cajon
El Cajon
01.2017 - 12.2019
- Managed daily Operating of the housekeeping and laundry department
- Ensure all staff follow the company Policy, standards and procedures
- Completed new hire paperwork
- As a safety captain at the Resort my role was to make sure all our associates are working in a safe environment, as well as looking out for the safety of our Guest
Director of Housekeeping & Safety Captain
Grand Pacific Sea Point Resorts
03.2009 - 12.2015
- Responsible for the daily operations of the housekeeping and laundry department
- Monitoring room readiness to ensure all rooms is getting cleaned on time and up to company standard
- Conducted daily rooms and public areas inspections
- Purchasing Management
- Directing purchasing for the department regarding supplies, services and equipment
- Coordinate inventory levels and distribution
- Conduct weekly and monthly inventories to ensure proper par levels
- Responsible for hiring Star candidates, Conduct annual performance reviews
Customer Experience Manager
Sheraton Hotel and Marina
01.2007 - 12.2008
Housekeeping Manager
US GRANT/ LUXURY COLLECTION HOTEL
01.2002 - 12.2005
Team Supervisor
W Hotel San Diego
01.2000 - 12.2002
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored team members to enhance performance and operational efficiency.
- Developed and implemented process improvements to streamline workflow and reduce delays.
- Managed scheduling and staffing to optimize resource allocation for peak periods.
- Coordinated with departments to ensure seamless communication and collaboration on projects.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
Customer Experience Specialist
Royal Caribbean Cruise Line
01.1990 - 12.2000
Education
Bachelor of Science -
Instituto Tenológico, Cristóbal Colón
Managua, Nicaragua05.1988
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
- Budgeting expertise
- Employee engagement
- Staff management
- Chemical handling
Languages
Spanish
Professional Working
Timeline
Executive Housekeeping Manager
Senior Nursing Veterans Home
01.2020 - Current
Executive Housekeeping Manager
Diamon Hotel and Resorts
01.2019 - 12.2019
Assistant Executive Housekeeping Manager
Marriott Grand Chateau
01.2019 - 12.2019
Director of Housekeeping
Courtyard by Marriott El Cajon
01.2017 - 12.2019
Director of Housekeeping & Safety Captain
Grand Pacific Sea Point Resorts
03.2009 - 12.2015
Customer Experience Manager
Sheraton Hotel and Marina
01.2007 - 12.2008
Housekeeping Manager
US GRANT/ LUXURY COLLECTION HOTEL
01.2002 - 12.2005
Team Supervisor
W Hotel San Diego
01.2000 - 12.2002
Customer Experience Specialist
Royal Caribbean Cruise Line
01.1990 - 12.2000
Bachelor of Science -
Instituto Tenológico, Cristóbal Colón