Mayra Fernanda Rincon
Panama City Beach
Summary
Driven, passionate with experience in professional experience in customer service, administrative operations and handling different types of systems, strong work ethic and the ability to deliver exceptional guest and client experiences in fast-paced environments, multitasking, problem-solving and maintaining high standards of accuracy and professionalism. Currently committed to building a stronger future by leveraging experience, continuous learning ang growth-focused attitude
Overview
4
4
years of professional experience
Work History
Front Desk Associate
By The Sea Resorts
Panama City Beach
11.2024 - 10.2025
- Greeted, checked in and checked out guest while ensuring a welcoming and efficient experiencie
- managed reservations, cancellations, and modifications through PMS systems such as Opera, Maestro, Roomkey..
- processed payments, security deposits, refunds, billing, and daily reporting in accordance with financial procedures
- coordinated with housekeeping and maintenance teams to ensure room rradiness and service quality
- maintained a clean, organized and professional front desk environment aligned with brand standards.
- Assited with night audit and administrative tasks when required
- Ensured confidentiality, safety protocols and compliance with hotel policies at all times
Server/Cashier Team Lead
New York Pizza And Italian Restaurant
Panama City Beach
05.2025 - 08.2025
- Reception and courteous assistance to customers in the dining area and by phone.
- Taking and delivering orders, ensuring accuracy and customer satisfaction.
- Operating the cash register, handling payments in cash or by card, and issuing receipts/invoices.
- Cleaning and organizing tables and utensils.
- Handling minor complaints and supporting general tasks within the establishment.
- Part time work
Customer Service Manager
9teen boutique
Panama City Beach
05.2024 - 03.2025
- Provided exceptional customer service by assisting teenage shoppers and their parents with product selection, sizing, and styling advice
- Managed the boutique’s daily administrative tasks, including inventory tracking, restocking, and scheduling appointments for personalized fittings
- Processed sales using POS systems and handled returns and exchanges in accordance with store policies
- Coordinated social media posts
- Trained and supervised new hires on customer service protocols and store procedures
- Maintained clean and organized displays to ensure a visually appealing store layout
Team Member
Marble Slab Creamery
Panama City Beach
06.2021 - 12.2021
- Petty cash management
- Customer service for complaints, claims, and returns
- Stock management, including continuous replenishment in different areas of the store
- Agile learning of store operations, including the assembly of the wide variety of products offered
- General store cleaning before, during, and after closing
Education
Physician Vet - Veterinary Science
Universidad de Santander
Bucaramanga, Colombia06-2023
Bachelor -
Principe San Carlos
Bucaramanga, Colombia11-2013
Skills
- Multitasking and prioritization
- Problem-solving and conflict resolution
- Cash handling and POS
- Professional phone etiquette
- Teamwork and communication
- PMS software management
- Customer service and hospitality
- Time management
- Negotation skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Server/Cashier Team Lead
New York Pizza And Italian Restaurant
05.2025 - 08.2025
Front Desk Associate
By The Sea Resorts
11.2024 - 10.2025
Customer Service Manager
9teen boutique
05.2024 - 03.2025
Team Member
Marble Slab Creamery
06.2021 - 12.2021
Physician Vet - Veterinary Science
Universidad de Santander
Bachelor -
Principe San Carlos