Mayraflor Murphy
Las Vegas,Nevada
Summary
Dynamic Department Manager with extensive experience at McDonald's, excelling in staff management and customer service. Proven track record in training teams to enhance performance and engagement, while implementing effective inventory practices that reduced waste by 20%. Committed to fostering a positive workplace culture and driving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Las Vegas, NV
12.2025 - 01.2026
- Supervised daily operations to ensure compliance with quality standards and service protocols.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Coordinated staff schedules to meet peak demand periods while maintaining adequate coverage.
- Led initiatives to improve employee engagement, fostering a positive workplace culture.
Shift Manager
McDonald's Restaurant
Las Vegas, NV
10.2010 - 03.2022
- Trained new employees on food safety protocols and operational procedures to enhance team performance.
- Conducted regular performance reviews, providing constructive feedback to improve employee engagement and productivity.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Shiena School
Philippines 03.1997
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Customer engagement
Certification
• SERVSAFE CERTIFIED
Affiliations
• Shift Manager of Year 2015,2019,2020
• Department Manager of the year 2025,
REFERRAL
If is needed
Timeline
Department Manager
McDonald's
12.2025 - 01.2026
Shift Manager
McDonald's Restaurant
10.2010 - 03.2022
High School Diploma -
Shiena School