Mayra Sosa
Cypress
Summary
Committed and hardworking cashier with 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
12
12
years of professional experience
Work History
Office assistant
Royal Insulated Glass
Cypress, Texas
07.2020 - Current
- Maintains accurate records and enters data, photocopies, scans, and files appropriate documents
- Signs for delivered packages of large orders and verifies if everything arrived correctly to notify the supplier if anything is damaged or missing
- Interacts with clients, visitors and vendors also assist in setting new client accounts
- Answers customer questions and confirms customer orders
Service Coordinator
Ezzi Sgns
Houston, TX
05.2023 - 05.2026
- Coordinated service operations to ensure timely project delivery and client satisfaction.
- Managed scheduling and resource allocation for multiple projects simultaneously.
- Developed and maintained effective communication channels between clients and internal teams.
- Streamlined processes to enhance operational efficiency and reduce project turnaround times.
Teller
Barri Financial Group
Pasadena, TX
03.2018 - 04.2018
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Promoted products or services to each customer to consistently achieve sales targets
- Coordinated daily cash reconciliation in high-volume location
Cashier
Sand Dollar Thrift & Antique Store
Pasadena, TX
02.2015 - 11.2015
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Worked closely with [Job title] to solve problems and handle customer concerns
- Trained as cashier and provided back-up coverage to provide customers with optimal support
- Assisted customers with special services, account updates and promotional options
Cashier Sales Associate
Family Thrift Center
Pasadena, TX
07.2014 - 12.2014
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Ensured compliance with company service standards and inventory and cash control procedures
- Observed customer purchases in line and differentiated between standard portions
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Education
Associate of Arts -
San Jacinto College District
Pasadena, TX12-2017
Graphic Design
The Art Institute of Houston
Houston, TX05-2021
Skills
- Data entry
- Schedule management
- Document preparation
- Scheduling appointments
- Database entry
- Microsoft office
- Strong Problem Solving
- Record preparation
- Multitasking
- Task prioritization
- Written communication
- Basic Office Procedures
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Ezzi Sgns
05.2023 - 05.2026
Office assistant
Royal Insulated Glass
07.2020 - Current
Teller
Barri Financial Group
03.2018 - 04.2018
Cashier
Sand Dollar Thrift & Antique Store
02.2015 - 11.2015
Cashier Sales Associate
Family Thrift Center
07.2014 - 12.2014
Graphic Design
The Art Institute of Houston
Associate of Arts -
San Jacinto College District