Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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May Rose Pangayan

Honolulu,HI

Summary

Personable Medical Assistant bringing Ten years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant III

Kalihi Palama Health Center
Honolulu, HI
06.2013 - Current
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Scheduled appointments for patients via phone and in person.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collected samples from patients for laboratory testing purposes.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Processed orders for medical supplies and lab equipment.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Organized patient charts before each day's clinic sessions began.
  • Documented notes during patient visits.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Explained treatment procedures and physicians' instructions.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Education

BBA - Social Work

University of Hawaii At Manoa
Honolulu, HI
05.2025

Associate of Arts -

Kapiolani Community College/University of HI Community Colleges
Honolulu, HI
05.2022

Some College (No Degree) - Medical Assistant

Med-Assist School of Hawaii
Honolulu, HI
05.2012

Skills

  • Indirect Patient Care
  • HIPAA Compliance
  • Patient Scheduling
  • Patient-Focused Care
  • Medical Terminology
  • Data Entry
  • Inventory Management
  • Phlebotomy
  • Patient Flow Management
  • Inventory and Supply Management
  • Fluent in Tagalog and Visayan, know little ASL
  • EKG Set up and Monitoring
  • Vital Sign Monitors
  • Lab Equipment Operation
  • Electrocardiography (EKG)
  • Quick Problem Solver
  • Calm and Level-Headed Under Duress
  • Communicating With Patient Families

Certification

  • National Certified Medical Assistant ( 5/11/2023)
  • BLS (CPR and AED )

Languages

tagalog
Native/ Bilingual
Visayan
Native/ Bilingual
ASL
Limited

Affiliations

  • Loves to play instruments and to sing
  • loves to read and write

References

References available upon request.

Timeline

Medical Assistant III

Kalihi Palama Health Center
06.2013 - Current

BBA - Social Work

University of Hawaii At Manoa

Associate of Arts -

Kapiolani Community College/University of HI Community Colleges

Some College (No Degree) - Medical Assistant

Med-Assist School of Hawaii
May Rose Pangayan