Mays Hibdon
Edmond,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
05.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Crew Member
Chic-Fil-A
07.2020 - 05.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Server Shift Leader
Dish Society
09.2019 - 06.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
Education
Cinco Ranch High School
Katy, TX05.2022
Skills
- Customer Data Confidentiality
- Needs Assessment
- Order and Refund Processing
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Cash Register Operations
- Answering Customer Questions
- Electronic Information Systems
- Credit Card Payment Processing
- Sales Report Generation
- POS Systems and Ordering Platforms
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Home Depot
05.2021 - 10.2022
Crew Member
Chic-Fil-A
07.2020 - 05.2021
Server Shift Leader
Dish Society
09.2019 - 06.2020
Cinco Ranch High School
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