Maysen Camara
Warrensburg,MO
Summary
Driven and fast-learning individual with superior understanding of specific protocols. Experienced with front office management, ensuring smooth day-to-day operations. Utilizes organizational skills and attention to detail to maintain efficient reception areas. Track record of effective communication and customer service, enhancing client and team interactions.
Overview
5
5
years of professional experience
Work History
Front Office Clerk
University of Central Missouri
Warrensburg, MO
04.2023 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed incoming calls, directing inquiries to appropriate personnel efficiently.
- Assisted in data entry tasks, ensuring accuracy in information records.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Responded to and directed phone inquiries from callers and other staff members seeking information.
- Contributed to a positive work environment through teamwork and open communication.
- Assisted in training new hires on customer service protocols and best practices.
- Managed escalated concerns regarding maintenance requests, ensuring timely resolution or necessary updates.
Team Trainer
Culver's
Warrensburg, MO
03.2020 - 10.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Utilized a variety of design methods to create effective learning experiences.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained thorough documentation of each employee's progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Operated cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree - Theater
University of Central Missouri
Warrensburg, MOSkills
- Scanning and copying
- Data entry
- Time management
- Hospitality services
- Filing and data archiving
- Adaptability
- Conflict resolution
- Active listening
- Effective communication
- Telephone and email etiquette
- Organizational skills
Timeline
Front Office Clerk
University of Central Missouri
04.2023 - 07.2025
Team Trainer
Culver's
03.2020 - 10.2024
No Degree - Theater
University of Central Missouri