Cynthia Mayte Cruzate
San Pedro,CA
Summary
Medical Assistant/Front Desk Receptionist
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Medical Assistant
Balance Health Podiatry
San Pedro,Ca 90732
04.2025 - Current
- Greeted visitors warmly, creating positive first impression of organization.
- check ins, check outs, provide new appointments for patients.
- Verify insurances, copays, and referrals in advanced for patient's coming in for their appointments.
- Organized, maintained and updated information in computer databases.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted in patient intake process, ensuring accurate data entry and compliance with privacy regulations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Appointment scheduler
Orthopedic surgeons office-William C, Kim
04.2022 - 04.2025
- Answering phone calls from hospitals and insurances
- Scheduling appointments for patients
- Verify eligibility and insurance
- Providing patient's with their referral information
- In charge of contacting the doctor on call for emergency consults
- Making sure all the patient's questions/concerns have been answered in a timely matter and professional.
- Contacting the doctors assistant for all medication refills
Medical Assistant
Doctor Office of Dr Krieger Lori
San Pedro, CA
09.2021 - 04.2022
- Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment
- Verify patient medical history and insurance coverage, obtain and record patient vital signs, and address patient concerns to relay to physician
- Draw blood and collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results
- Escort pediatric patients (25+ daily) to exam rooms upon arrival, applying time management skills to adhere to daily schedule
Patient Experience Specialist
Harbor Community Health Center
San Pedro, CA
09.2019 - 09.2021
- Responsible for attending to all patients in a timely manner, ensuring that all patient interactions/experiences are pleasant and professional.
- Ensuring patients are checked in and ready for a provider, as well as scheduling patients for follow-up visits
- Answer phones and address all concerns, followed up with proper documentation and notes in the EMR system.
- Scrubbing the schedule for the next day (reason for visit, demographic information, stand alerts, ensuring time slot is correct).
- Calling patients and verifying/confirm appointments.
- Ensure accurate and timely check-in/check-out patients.
- Verify eligibility and insurance.
- Ensure patient demographics are accurate and complete in the EHR
- Assist MA and/or provider with any necessary task within scope.
- Deliver messages and/or route calls from patients to appropriate staff.
Education
Medical Assistant Certificate of Completion - Sterile Processing
Southern California Regional Occupational Center
Torrance, CA06.2026
Sterile Processing Technician - Sterile Processing
Southern California Regional Occupational Center
Torrance, CA06.2026
Skills
- Proficient in crisis management, case history, and checking vital signs
- Accurate in administering injections and performing venipuncture
- Efficient in performing and recording audiograms and EKG
- Competent in assisting with patient exams and minor surgery
- Skillful in performing urinalysis and specimen collection
- Bilingual: Spanish and English
- Proficiently schedule in-office and out-of-office appointments
- Efficiently update, file, and retrieve patient records
- Utilize medical terminology correctly
- Follow instructions and meet assignment deadlines consistently
- Excellent telephone skills
- Competent in financial management of the medical office
- Accurately process basic insurance claims
Timeline
Front Desk Receptionist/Medical Assistant
Balance Health Podiatry
04.2025 - Current
Appointment scheduler
Orthopedic surgeons office-William C, Kim
04.2022 - 04.2025
Medical Assistant
Doctor Office of Dr Krieger Lori
09.2021 - 04.2022
Patient Experience Specialist
Harbor Community Health Center
09.2019 - 09.2021
Medical Assistant Certificate of Completion - Sterile Processing
Southern California Regional Occupational Center
Sterile Processing Technician - Sterile Processing
Southern California Regional Occupational Center