Mayte Ortega
Sun City,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Advisor
Caliber Collision
Murrieta , California
07.2022 - Current
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Follow all guidelines with insurances to insure little to no backflags
Service Advisor
Fix Auto
Montclair, California
08.2015 - 08.2021
- Organized company events including holiday parties, team building activities .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in developing budgets for departmental expenses.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Associate of Science - Business Administration
Riverside City College
Riverside, CA04-2017
Skills
- Clerical Support
- Cost Estimation
- Service Recommendations
- Technical Support
- Price Quoting
- Quality Control
- Customer Service
- Customer Retention
- Repair Quality Inspections
- Attention to Detail
- Workflow Management
Timeline
Service Advisor
Caliber Collision
07.2022 - Current
Service Advisor
Fix Auto
08.2015 - 08.2021
Associate of Science - Business Administration
Riverside City College