Mayte Villacres
Queens
Summary
Bilingual hospitality professional with experience in fast-paced restaurants and customer service roles. Skilled in multitasking, managing high-volume service, and providing friendly, attentive guest experiences. Strong team player with clear communication and the ability to stay organized and efficient during busy shifts.
Overview
4
4
years of professional experience
4044
4044
years of post-secondary education
Work History
Barista
Sweetleaf Coffee Roasters
Greenpoint
08.2023 - 12.2025
- Delivered high-quality coffee service in a high-volume specialty café.
- Maintained speed and accuracy during busy morning rushes.
- Handled POS transactions and cash payments efficiently.
- Created a welcoming environment while managing multiple customer orders.
Server
Jackson Hole Diner
Astoria
12.2022 - 08.2023
- Provided efficient, friendly service in a fast-paced dining environment.
- Managed multiple tables while maintaining accuracy with orders and payments.
- Collaborated with kitchen and bar staff to ensure timely food delivery.
- Guided guests through menu options and recommendations.
Hostess
Cascalote Latin Bistro
Upper East Side
05.2022 - 11.2022
- Managed reservations, waitlists, and guest flow during busy service hours.
- Served as the first point of contact, providing warm and professional hospitality.
- Coordinated with servers and kitchen staff to maintain smooth floor operations.
Education
Bachelor of Science - Industrial Psychology
Online Program, University in Ecuador
03.2026 - 03.2026
Food Protection Certificate -
NYC Department of Health
International Baccalaureate Diploma -
Skills
- Phone communication and call handling
- Data entry accuracy
- Scheduling and calendar support
- Front desk operations
- Email communication and information management
- High-volume restaurant service
- Bilingual customer support
- Confidentiality and professionalism
- Multitasking in structured environments
- POS systems and cash handling
- Data analysis
Timeline
Bachelor of Science - Industrial Psychology
Online Program, University in Ecuador
03.2026 - 03.2026
Barista
Sweetleaf Coffee Roasters
08.2023 - 12.2025
Server
Jackson Hole Diner
12.2022 - 08.2023
Hostess
Cascalote Latin Bistro
05.2022 - 11.2022
Food Protection Certificate -
NYC Department of Health