Mayxiamee Yang
Taunton,MA
Summary
Detail-oriented Accounts Receivable Clerk with proven experience in collections management and billing dispute resolution. Skilled in maintaining accurate records and delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Clerk
North Coast Seafoods
Boston, Massachusetts
04.2001 - 08.2021
- Processed invoices, credit memos, and related documents for accounts receivable management.
- Monitored accounts receivable reports to identify overdue invoices and payments.
- Generated weekly aging reports to track overdue payments and executed follow-ups.
- Managed collections activities by contacting customers regarding outstanding balances.
- Collaborated with internal teams to resolve billing disputes and customer payment issues.
- Maintained accurate accounts receivable records using accounting software and regularly updated customer information.
- Assisted in month-end closing activities, preparing reports and reconciling accounts.
- Reviewed invoices for accuracy before distribution to clients.
Customer Service Representative
Shoplink.com
Westwood, MA
07.1998 - 04.2000
- Processed customer orders accurately using Shoplink.com's order management system.
- Provided personalized assistance with product selection, billing, returns, and exchanges.
- Answered inquiries regarding products and services while maintaining up-to-date product knowledge.
- Educated customers on policies, promotions, and return processes efficiently.
- Documented interactions in CRM for future reference and follow-up actions.
- Monitored feedback to identify trends and recommend enhancements to management.
- Resolved complaints promptly, ensuring a high level of customer satisfaction.
- Maintained professionalism in stressful situations to diffuse tensions.
Accounts Receivable Clerk
Pharmercia
Brockton, Massachusetts
08.1997 - 06.1998
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Matched orders with invoices and recorded required information.
- Reviewed all incoming payments for accuracy before posting them into general ledger system.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Communicated with customers to address inquiries and ensure timely resolution of account-related issues.
- Maintained accounts receivable tracking database current with relevant client information, collection, and billing progress.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Communicated with clients about overdue payments and account status.
- Assisted in reconciling customer accounts and resolving discrepancies.
Education
High School Diploma -
Brockton High School
Brockton, MA05-1991
Skills
- Invoice processing and accounts reconciliation
- Collections management
- Financial reporting and account tracking
- Customer relationship management
Languages
English
Professional
Hmong
Professional
Timeline
Accounts Receivable Clerk
North Coast Seafoods
04.2001 - 08.2021
Customer Service Representative
Shoplink.com
07.1998 - 04.2000
Accounts Receivable Clerk
Pharmercia
08.1997 - 06.1998
High School Diploma -
Brockton High School