Maz Alnassiry
Sacramento,CA
Summary
Accomplished Front End Supervisor and Merch Team Leader with a proven track record at Costco and Target. Excelled in enhancing Member satisfaction and fostering a positive team environment. Skilled in merchandise planning and problem-solving, adept at improving operational efficiency and achieving sales goals. Demonstrates exceptional time management and customer service abilities. Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive Member experiences.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Costco
02.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
Front End Cashier
Costco
09.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Merch Team Leader
Target
02.2014 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate of Science - Business Managment
Sacramento City College
Sacramento, CA03-2022
Skills
- Merchandise planning
- Promotional strategies
- Problem-Solving
- Customer Service
Languages
Arabic
Native or Bilingual
Timeline
Front End Supervisor
Costco
02.2024 - Current
Front End Cashier
Costco
09.2022 - 02.2024
Merch Team Leader
Target
02.2014 - 09.2022
Associate of Science - Business Managment
Sacramento City College
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