Mazidur Rahaman
Warren,MI
Summary
Driven and innovative individual with passion for mobile technology and knack for problem-solving. Possesses foundational knowledge in mobile platforms and app development, coupled with proficiency in coding languages such as Java and Swift. Committed to leveraging these skills to deliver impactful mobile solutions and enhance user experiences. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Mobile Expert
T Mobile
07.2024 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Customer Service Representative
Walmart
06.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Cashier
Chruch's Chicken
09.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Presotea
12.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor Of Business Administration - Supply Chain Management
Center Line High School
Center Line, MISkills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Mobile security best practices
Timeline
Mobile Expert
T Mobile
07.2024 - Current
Customer Service Representative
Walmart
06.2023 - 06.2024
Barista
Presotea
12.2022 - 03.2023
Cashier
Chruch's Chicken
09.2021 - 11.2021
Bachelor Of Business Administration - Supply Chain Management
Center Line High School
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