Mazie Rudd
Quincy,United States (+1)
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any task in front of me. Knowledgeable and dedicated customer service professional with extensive experience in helping clients reaching their goal. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Advisor
American Pacific Mortgage Corporation
Naples, FL
07.2022 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Mortgage Loan Officer
Premier Lending LLC
Tallahassee, FL
04.2022 - 07.2022
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
Home Equity Specialist
Envision Credit Union
Tallahassee, FL
03.2020 - 04.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Compiled closing packages for drafting and presentation accuracy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Contact Center Representative
Envision Credit Union
Chattahoochee, FL
03.2018 - 03.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Teller
Envision Credit Union
Quincy, FL
03.2017 - 03.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
GED -
Calhoun County Adult Education Center
Blountstown, FL05.2015
Skills
- Loan File Maintenance
- Customer Needs Assessments
- Regulatory Guidelines
- Corporate Financial Statements
- Automated Underwriting Systems
- Performance Goals
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Exceptional Communicator
- Responding to Difficult Customers
- Upselling Products and Services
- Inbound and Outbound Calling
Timeline
Mortgage Loan Advisor
American Pacific Mortgage Corporation
07.2022 - Current
Mortgage Loan Officer
Premier Lending LLC
04.2022 - 07.2022
Home Equity Specialist
Envision Credit Union
03.2020 - 04.2022
Contact Center Representative
Envision Credit Union
03.2018 - 03.2020
Teller
Envision Credit Union
03.2017 - 03.2018
GED -
Calhoun County Adult Education Center