Mazin Ali
Hurst,TX
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 8-year background maintaining customer satisfaction and contributing to company success.
Overview
14
14
years of professional experience
Work History
Sales Manager
Fitness Connection
08.2025 - Current
- Led sales strategies to achieve revenue targets and increase market share.
- Developed training programs for new team members, enhancing product knowledge and sales techniques.
- Analyzed customer feedback to identify opportunities for service improvement and product offerings.
- Collaborated with marketing teams to design promotional campaigns that drive membership growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Customer Service
Fitness Connection
03.2025 - Current
- Greeted and checked in members upon arrival, ensuring a welcoming and professional atmosphere.
- Responded to members' concerns and provided accurate information regarding services and policies.
Independent contractor driver
Lyft
08.2023 - 12.2024
- Provided transportation services as a self-employed independent contractor for Lyft ensuring safe and timely delivery of passengers.
- Maintained a clean driving record and adhered to all traffic regulations.
Customer Service/Driver
Medical Transportation
05.2020 - 06.2023
- Transport patients from their homes to medical facilities.
- Maintain professional customer service to patients and their requests.
Dispatcher/Customer Service
DFW International Airport
06.2017 - 02.2020
- Used data entry software to dispatch taxis throughout DFW airport property including DPS, Rental car, and Hyatt.
- Provided customers with information about ground transportation.
- Directed investigations to verify and resolve customer or driver complaints, citations, and lost items.
- Maintained updated and detailed records of Dispatches in an electronic database.
CSR Lead
Air Service Corporation
07.2012 - 01.2017
- Assisted with dispatching to assign orders, monitored and recorded all assignments using dispatching software.
- Effectively operated current technology required to track and process work orders.
- Provided transportation services for disabled airline passengers to, from, and around the airport and the terminals.
- Established and maintained effective communication and positive relationships with passengers, co-workers, and managers.
- Oversaw other employees to ensure they followed procedure.
- Organized and handled paperwork at the end of shift.
Education
Certification - Information Technology
MyComputerCareer
10.2021
Associates of Science - undefined
Tarrant County College
05.2019
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Sales presentations
Languages
Arabic
Native or Bilingual
Timeline
Sales Manager
Fitness Connection
08.2025 - Current
Customer Service
Fitness Connection
03.2025 - Current
Independent contractor driver
Lyft
08.2023 - 12.2024
Customer Service/Driver
Medical Transportation
05.2020 - 06.2023
Dispatcher/Customer Service
DFW International Airport
06.2017 - 02.2020
CSR Lead
Air Service Corporation
07.2012 - 01.2017
Associates of Science - undefined
Tarrant County College
Certification - Information Technology
MyComputerCareer