Mazin Khalil
Houston
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.forklift and electric jack operator
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Houston
04.2021 - Current
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Communicated with customer to confirm clarity of order if necessary and expedited order transfer to delivery driver.
- Asked store associates for help locating missing products.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Analyzed consumer feedback data to understand customer needs better.
- Assisted teammates with daily tasks during peak periods.
- Assisted in selecting items according to customer preferences.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Scanned items when pulling from shelves to update system stock information.
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
CAP 2 Associate
Walmart
Houston
09.2019 - 03.2021
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Built relationships with customers to provide personalized service based on individual needs.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
CAP 1 Associate
Walmart
Houston
08.2018 - 08.2019
- Read orders to verify attributes and quantities of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Recovered products from multiple departments and returned to correct sales floor locations.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Maintained confidentiality of customer information at all times in compliance with security policies.
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Provided excellent customer service to ensure satisfaction.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Al Mutanbi High School
Abu Dhabi 06-2013
Skills
- Personal shopping
- Customer communication
- Order management
- Product selection
Languages
Arabic
Full Professional
Certification
- Fork lift operator
- Electric jack
Accomplishments
- Digital champion for online pick up
References
References available upon request.
Timeline
Online Personal Shopper
Walmart
04.2021 - Current
CAP 2 Associate
Walmart
09.2019 - 03.2021
CAP 1 Associate
Walmart
08.2018 - 08.2019
High School Diploma -
Al Mutanbi High School