Mazzy McCravy
Columbia,SC
Summary
Energetically driven professional with a robust background at The Cat Clinic, blending exceptional customer service and problem-solving skills. Excelled in streamlining clinic operations, enhancing patient care, and boosting revenue through innovative merchandise strategies. Proficient in Microsoft Office Suite, demonstrating a keen ability to juggle multiple tasks efficiently.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Cat Clinic
11.2020 - Current
- Appropriately scheduled appointments based off medical urgency and clinic time constraints
- Quickly resolved issues or concerns raised by clientele
- Cultivated strong grasp of clinic services and procedures
- Collaborated with clinic staff to facilitate smooth relations with the public and encouraging intake of new patients
- Boosted revenue by launching clinic merchandise
Veterinary Technician
The Cat Clinic
11.2020 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds
- Educated clients on preventive care measures such as vaccination schedules and nutrition, addressed questions and concerns
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting staff during critical cases
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Administrative Assistant
University of South Carolina - History Department
08.2016 - 05.2020
- Served as point of contact between the department and the public
- Assisted department manager and faculty in general clerical duties
- Organized faculty events and meetings, edited and dispersed memos
- Digitized department records and educational sources to ensure ready access to faculty and staff
Education
Bachelor of Arts - Anthropology
University of South Carolina
Columbia, SC05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Scheduling
- Microsoft Excel
- Administrative Support
- Microsoft Office Suite
Timeline
Customer Service Representative
The Cat Clinic
11.2020 - Current
Veterinary Technician
The Cat Clinic
11.2020 - Current
Administrative Assistant
University of South Carolina - History Department
08.2016 - 05.2020
Bachelor of Arts - Anthropology
University of South Carolina
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