Matthew Batten
Maxton,NC
Summary
I currently am a full time student, living alone and managing my money the best I can. My parents support me in many ways, but seldom financially, because I like to try and be self sufficient as much as possible. I enjoy waiting tables for now, but I feel as if its time for me to make the next step in life and try to earn some experience working in IT based systems. In the past I have assisted my family with all kinds of tech problems, earning the title of the "Family IT Guy", so going to school for computers seemed like the correct path to take.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Waiter
Captain Larry's Seafood & Steaks
Laurinburg, NC
04.2017 - Current
- Co-Managed the restaurant while the GM took an extended vacation for about two months. Upon the managers return, I returned to waiting tables because i could make more money that way
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing regulars and walk-in business. Additionally this reason is why I have worked there for so long because of a regular flow of money from client's that enjoy my service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Manager/Delivery Driver
Domino's Pizza
Laurinburg, NC
07.2014 - 03.2017
- Counted the til and the revenue of the store on nightly basis, and made the bank deposit nightly after my shift was over
- Counted food inventory and used projections to calculate the amount of revenue made versus food waist.
- Was in charge of the store while two health inspections were performed, both scores being above a ninety eight.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked long shifts that were up to fifteen or sixteen hours to cover for co-workers or other managers
- Also worked many late nights til the closing time of one o'clock, only to open the store at nine the next morning. Also with a forty five minute commute there and back.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Stocker/Bagger
Piggly Wiggly Supermarket
Maxton, NC
12.2012 - 02.2014
- Retrieved grocery carts and baskets from lot and various site locations.
- Served as point of contact between customers and store associates or management.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Bagged groceries with other matching items. Meat, dairy, dry goods, sodas etc. had to all be separate and bagged accordingly.
- Stocked goods and rotated new stock in and old stock out
- Assisted customers with needs in stacking groceries in their car if customer was impaired or unable to so themselves.
- Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
- Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
Education
Associate of Science -
Richmond Community College
Hamlet, NC 04.2015 - 06.2017
Bachelor of Information Technology - Cyber And Network Security
University of North Carolina At Pembroke
12.2019 - Current
High School Diploma -
Purnell Swett High School
08.2010 - 06.2014
Skills
- Service-Oriented
- Point of Sale Systems
- Staff Training
- Workflow Coordination
- Team Player
- Verbal and Written Communication
- Order Accuracy and Delivery
- Cleaning and Sanitizing
- Warm and Friendly
- Cool Under Pressure
- High Volume Dining
- Conflict and Complaint Resolution
- Relationship Building
Hobbies
- Self taught guitar player of about five years
- Avid exercise enthusiast
- Jogging
- Basic Programming
- Tech Podcasts
- Gaming
- Music Theory
Languages
Spanish
Limited Working
Timeline
Bachelor of Information Technology - Cyber And Network Security
University of North Carolina At Pembroke
12.2019 - Current
Waiter
Captain Larry's Seafood & Steaks
04.2017 - Current
Associate of Science -
Richmond Community College
04.2015 - 06.2017
Manager/Delivery Driver
Domino's Pizza
07.2014 - 03.2017
Stocker/Bagger
Piggly Wiggly Supermarket
12.2012 - 02.2014
High School Diploma -
Purnell Swett High School
08.2010 - 06.2014