MBejina Dossous
Philadelphia,PA
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
1
1
Language
19
19
years of professional experience
Work History
Assistant Branch Manager
Firstrust Bank
Ardmore, PA
02.2024 - 06.2026
- Ability to motivate through leadership.
- Supported branch sales efforts by identifying referral opportunities for deposit and lending products.
- Plans, leads and oversees the project from start to finish.
- Executed problem-solving strategies during project changes, ensuring project continuity and minimizing disruption.
- Resolved customer issues promptly, supporting service recovery and branch satisfaction goals.
Sales Associate
Vanguard
King of Prussia
08.2023 - 01.2024
- Managed account inquiries, delivering accurate product information and timely resolution of service needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Licensing requires passing the SIE, FINRA Series 7, and Series 63 exams (fully paid training and support are provided).
- Advised clients on investment options, aligning solutions with financial goals and risk tolerance.
Assistant Business Branch Manager
PNC Bank
Philadelphia, PA
09.2022 - 07.2023
- Led branch sales, service, and operational performance to meet customer needs and business objectives.
- Coached team members on consultative selling, service quality, and banking product knowledge.
- Developed customer relationships to strengthen retention, referrals, and financial solutions adoption.
- Resolved escalated service issues with professionalism and timely decision-making.
- Partnered with internal teams to support lending, deposits, and growth opportunities.
Assistant Branch Manager
Rockland Trust Bank
Quincy, MA
07.2007 - 09.2022
- Supervised daily branch operations, ensuring accurate cash handling and adherence to banking procedures.
- Coached front-line staff on account servicing, transaction accuracy, and compliance standards.
- Coordinated staffing schedules, coverage adjustments, and workflow priorities to maintain service continuity.
- Assisted branch leadership with performance follow-up, process improvements, and operational reporting.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication among team members.
Education
Bachelor of Science - Psychology and Business
University of Massachusetts Dartmouth
North Dartmouth06-2007
Skills
- Banking
- Operations management
- Business development
- Team development
- Audit preparation
Accomplishments
- Experienced Assistant branch manager with 17+ years of work experience seeking a position at your company.
- Managed cross-department teams of 12+ people.
- Successfully managed the planning and coordinating marketing, including home loans, business equipment loans and investment portfolios.
Affiliations
Dartmouth University Alumni Association, Member
Languages
French
Native or Bilingual
Timeline
Assistant Branch Manager
Firstrust Bank
02.2024 - 06.2026
Sales Associate
Vanguard
08.2023 - 01.2024
Assistant Business Branch Manager
PNC Bank
09.2022 - 07.2023
Assistant Branch Manager
Rockland Trust Bank
07.2007 - 09.2022
Bachelor of Science - Psychology and Business
University of Massachusetts Dartmouth