Martil Casseus Jr
Orlando,FL
Summary
Highly skilled IT Specialist with extensive experience in troubleshooting, network administration, and customer support.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
18
18
years of professional experience
Work History
IT Specialist II
Orange County Sheriff's Office
09.2022 - 01.2025
- - Delivered remote and in-office IT support, maintaining seamless connectivity for over 3000 local and remote employees.
- - Diagnosed and resolved complex hardware and software issues on over 2500 desktops, laptops, and mobile devices.
- - Implemented disaster recovery and business continuity plans to secure critical systems and data.
- - Provided training and guidance to end-users to optimize the use of technology solutions.
- - Maintained and updated asset records using Magic software, ensuring compliance with policies
- - Managed technical issues via ticketing systems, resolving incidents effectively to minimize downtime.
- - Supported a diverse range of hardware, including laptops, tablets, and networked devices, in remote environments
- - Communicated technical resolutions to end-users, ensuring high levels of customer satisfaction
- - Collaborated with the Enterprise Applications Support Team to develop and implement best practices
IT Specialist I
Orange County Sheriff's Office
09.2022 - 01.2024
- - Managed technical issues via ticketing systems, resolving incidents effectively to minimize downtime
- - Supported a diverse range of hardware, including laptops, tablets, and networked devices, in remote environments
- - Communicated technical resolutions to end-users, ensuring high levels of customer satisfaction
- - Collaborated with the Enterprise Applications Support Team to develop and implement best practices
Planner - Maintenance
University of Central Florida
08.2015 - 09.2022
- - Coordinated multi-stakeholder projects, ensuring timely and efficient completion of work orders
- - Managed project metrics, providing detailed progress reports to stakeholders and supervisors
- - Scheduled preventive maintenance tasks to ensure the reliability and longevity of campus infrastructure
Supervisor - Maintenance and Custodial
University of Central Florida
11.2010 - 08.2015
- - Supervised a team of40+ employees, coordinating daily work schedules and preventive maintenance tasks
- - Processed and monitored work orders using AiM CMMS, ensuring compliance with organizational standards
- - Facilitated supply chain management for housekeeping and custodial operations
IT Student Technician
Everglades Prep Academy
09.2006 - 05.2008
- - Provided first-line technical support, including computer maintenance, program installations, and software troubleshooting
- - Organized and maintained digital and physical records, ensuring accessibility and security
Education
Bachelor of Science - Integrative General Studies (Minor: Sociology)
University of Central Florida
Orlando, FL12-2019
Associate of Science - Network Administration/Hardware with Wireless Technology
Florida Technical College
Orlando, FL02-2013
Associate of Arts - General Studies
Valencia Community College
Orlando, FL12-2011
Remote Work Capabilities
- - Proficient in remote support tools and technologies for seamless troubleshooting and issue resolution.
- - Skilled in maintaining clear communication and collaboration with team members in virtual environments.
- - Experienced in remote inventory management, asset tracking, and policy compliance.
Timeline
IT Specialist II
Orange County Sheriff's Office
09.2022 - 01.2025
IT Specialist I
Orange County Sheriff's Office
09.2022 - 01.2024
Planner - Maintenance
University of Central Florida
08.2015 - 09.2022
Supervisor - Maintenance and Custodial
University of Central Florida
11.2010 - 08.2015
IT Student Technician
Everglades Prep Academy
09.2006 - 05.2008
Bachelor of Science - Integrative General Studies (Minor: Sociology)
University of Central Florida
Associate of Science - Network Administration/Hardware with Wireless Technology
Florida Technical College
Associate of Arts - General Studies
Valencia Community College
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