McCaulie Claire Johnson
Monroe,MI
Summary
McCaulie is a very kind, generous, and outgoing employee. She is responsible in the workplace and values honesty. She is a respectful and reliable employee who values her time at her workplace. She has compassion for others and willing to help in a time of need. McCaulie is very sincere with her communications skills, and feels as though it positively impacts any role. She enjoys giving helpful and accurate information in the customer service field. She enjoys and takes pride in going above and beyond for anyone. born in monroe, michigan on 11/9/1994
Overview
11
11
years of professional experience
Work History
Call Center Representative
Trinity Health Michigan Heart
Ypsilanti, MI
10.2021 - Current
- Handled high-volume inbound calls, ensuring accurate and efficient issue resolution.
- Provided exceptional customer service, addressing inquiries with empathy and professionalism.
- Utilized CRM software to document interactions and track customer feedback effectively.
- Trained new staff on call handling procedures and best practices for customer engagement.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed streamlined processes to enhance response times and improve overall service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Breakfast Host
Holiday Inn Express • Amerilodge Group
Monroe, MI
09.2015 - 10.2021
- Greet customers and ensure they are having a pleasant stay
- Market different menu and beverage options
- Prep for end of shift and beginning of shift
- Ensure a clean and functional environment for staff and customers
- Navigate and log expirations of produce
- Order and stock produce
- Organize “back of house”
- Ensure hospitality needs are met for the customer
Front Desk
Holiday Inn Express • Amerilodge Group
Monroe, MI
03.2015 - 09.2015
- Answering telephone calls
- Greeting our “Customer” with a warm welcome
- Booking and managing hotel capacity and stays for guests
- Referencing local stays for patrons
- Travel agent contact person for extended stays
- Operating “OPERA” and “IHG” systems
- Calculation of member rewards
Education
Cosmetology -
Michigan College of Beauty
Monroe, MI11.2014
High School Diploma -
Jefferson High School
Monroe, MI06.2013
Skills
Customer Service
Hospitality
Respect of others
Time management
Multitasking
Compassion for others
Reliability of job schedule
Pride in the workplace
Ability to learn software and programs
Willingness to learn and adapt to change
Timeline
Call Center Representative
Trinity Health Michigan Heart
10.2021 - Current
Breakfast Host
Holiday Inn Express • Amerilodge Group
09.2015 - 10.2021
Front Desk
Holiday Inn Express • Amerilodge Group
03.2015 - 09.2015
Cosmetology -
Michigan College of Beauty
High School Diploma -
Jefferson High School
Volunteer Experience
- i was selected out of my 2013 high school class by one of my high school teachers to volunteer in the special olympic’s program, where i build a relationship with a special needs female teenager to help assist her with fun activities and games
- i was selected from a high school teacher of mine in 2013 to be apart of “Take A Stand” program to discuss and activate about the problems with bullying in school’s
- Monroe County Humane Society. Duties Included:
❖ Cleaning and maintaining a healthy living environment for animals
❖ Fed and watered animals
❖ Analyzed behavioral changes and safety of each animal
❖ Showed potential adoptions to different families of need
❖ Answered phone calls from families who showed interest in adoption