Christina McCusker

Manage program logistics, ensuring efficient participant enrollment and compliance, while leading a team of career navigators to deliver high-quality service and achieve program outcomes.

Communicated with customers and vendors to coordinate product orders and delivery. Provided excellent customer service in person and online, managed and organized store inventory and process purchases.

Organized personal and virtual meetings for employer who writes books for a living, conducted and gathered materials pertinent to the contents of the book in the process of being written. Made sure that quoted materials were properly annotated and credited to the rightful authors.

During the height of Covid-19, ran an elementary home school for children of different ages and also provided child and family counseling. During weekends drove UBER around the cit of New Orleans.

Called customers regarding changes in service. Negotiated schedules with customers fro service upgrades. Forwarded complaints and concerns from customers to appropriate team members.