M’Chae Furr
Boston,MA
Summary
Dynamic manager with proven expertise in team leadership and customer service at TFC Amenity. Enhanced guest satisfaction through effective conflict resolution and streamlined concierge processes. Skilled in staff training and shift scheduling, fostering a collaborative environment that maximized performance and engagement. Committed to maintaining high standards of service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Manager Lead Concierge
TFC Amenity
Boston
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined the concierge process for improved efficiency, resulting in increased guest satisfaction ratings.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
In-Office Volunteer Phlebotomist
Integrated Resources, Inc., IRI
Boston, MA
09.2024 - Current
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
Phlebotomy Intern
Allied Health Staffing
Boston, MA
06.2024 - 06.2025
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Updated electronic medical records accurately after each procedure, ensuring seamless information flow within the healthcare facility.
- Supported fellow interns through peer mentoring and sharing best practices in phlebotomy procedures.
- Reduced patient anxiety during blood draw procedures with empathetic communication style and gentle technique.
- Developed strong rapport with patients of diverse backgrounds, fostering a positive atmosphere during specimen collection.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Maintained sterile work environment for accurate results and patient safety.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Implemented time management skills to effectively handle high patient volumes during busy periods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Patient Observer
Boston Children's Hospital
Boston, MA
06.2021 - 07.2023
- Contributed to the overall success of the unit by participating in quality improvement initiatives and offering constructive feedback during team meetings.
- Developed strong rapport with patients, easing anxiety during observation periods and promoting trust in the healthcare team.
- Continuously updated knowledge of best practices in patient observation through ongoing professional development opportunities.
- Efficiently managed multiple patient assignments while maintaining a high level of attention to detail regarding each individual''s specific needs and circumstances.
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Ensured proper hand-off communication between shifts, facilitating continuity of care for all observed patients throughout their stay at the facility.
- Enhanced quality of care by diligently documenting all observations, interventions, and communications in accordance with hospital policies and procedures.
- Facilitated timely interventions by promptly notifying nursing staff of any significant changes in a patient''s vital signs or overall condition.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Documented patient information and care activities in electronic health record.
Assistant
UMass Memorial Health Care
Boston, MA
05.2019 - 05.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
Education
Phlebotomist
Bunker Hill Community College
Charlestown, MA02.2025
High School Diploma -
Tech Boston Academy High
Boston, MA06.2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
- Shift scheduling
Timeline
Manager Lead Concierge
TFC Amenity
10.2024 - Current
In-Office Volunteer Phlebotomist
Integrated Resources, Inc., IRI
09.2024 - Current
Phlebotomy Intern
Allied Health Staffing
06.2024 - 06.2025
Patient Observer
Boston Children's Hospital
06.2021 - 07.2023
Assistant
UMass Memorial Health Care
05.2019 - 05.2021
Phlebotomist
Bunker Hill Community College
High School Diploma -
Tech Boston Academy High