McKaeli Wright
Roy
Summary
Hardworking and passionate with strong organizational skills eager to secure Team Lead position. Ready to help team achieve company goals. My goal is to secure a responsible position in which my experience and personal abilities will allow for growth opportunities.
Overview
7
7
years of professional experience
Work History
Patient Access Scheduler
R1 RCM
09.2019 - Current
- Assisting patients with scheduling, rescheduling and cancelling Imaging appointments.
- Sending patients appointment confirmation emails
- Providing prep instructions and wayfinding for our patient's appointments.
- Assist in reducing patient wait times through effective coordination with medical staff and departments.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Provide professional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Maintaining HIPAA regulations when handling sensitive patient information during the scheduling process.
- Reaching out to Provider offices when needing revised orders
Receptionist
Tanner Clinic
01.2017 - 12.2018
- Assisted with checking patients in for their scheduled appointments
- Scheduled follow up appointments
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected card and cash payments, processed transactions and updated relevant records.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06.2015
Skills
- Professionalism
- Problem Solving
- Time Management
- HIPAA Compliance
- Medical Terminology
- Excellent Communication
- Attention to Detail
- Customer Service
- Patient Registration
- Insurance Verification
- Adaptability
- Interpersonal Skills
Timeline
Patient Access Scheduler
R1 RCM
09.2019 - Current
Receptionist
Tanner Clinic
01.2017 - 12.2018
High School Diploma -
Clearfield High School
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