McKaila McKenney
Buffalo,NY
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, demonstrated at A-Plus Convenience/7-Eleven. Proven ability to enhance customer experiences and foster loyalty through effective problem-solving and time management. Skilled in cash handling and maintaining store appeal, consistently achieving high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
A-Plus Convenience/ 7-Eleven
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Elderwood
04.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Team Leader
Burger King
04.2017 - 04.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Scare Actress
House of Horrors
09.2019 - 10.2019
- Participated in rehearsals to adequately prepare for performances.
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
Education
Leonardo DaVinci High-school
Buffalo, NY05.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
A-Plus Convenience/ 7-Eleven
04.2021 - Current
Receptionist
Elderwood
04.2020 - 04.2021
Scare Actress
House of Horrors
09.2019 - 10.2019
Team Leader
Burger King
04.2017 - 04.2020
Leonardo DaVinci High-school
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