Overview
Work History
Education
Skills
Timeline
Generic

Mckailah Nelson

Hanover,PA

Overview

3
3
years of professional experience

Work History

Veterinary Technician

Compassion Animal Hospital
04.2024 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.

Veterinary Technician

Vca West Shore Animal Hospital
03.2023 - 04.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.

Waitress

The Blue Sky Tavern
02.2022 - 01.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.

Veterinary Receptionist

Lambs Gap Animal Hospital
11.2022 - 11.2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Responded to customer requests for products, services, and company information.

Education

CVT - Animal Science

Penn Foster Career School
Scranton, PA

Red Land High School
Lewisberry
06.2022

Skills

  • Customer Service
  • Customer Retention
  • Product Sales
  • Telephone Etiquette
  • Medical Recordkeeping
  • Microsoft Office Suite

Timeline

Veterinary Technician

Compassion Animal Hospital
04.2024 - Current

Veterinary Technician

Vca West Shore Animal Hospital
03.2023 - 04.2024

Veterinary Receptionist

Lambs Gap Animal Hospital
11.2022 - 11.2022

Waitress

The Blue Sky Tavern
02.2022 - 01.2023

CVT - Animal Science

Penn Foster Career School

Red Land High School
Mckailah Nelson