McKaili England
Personal Trainer
Fayetteville,Arkansas
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
Fayetteville
09.2021 - 04.2023
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions and concerns.
- Provided positive first impressions to welcome existing, new and potential members
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Resolved concerns with products or services to help with retention and drive sales
- Often answered incoming phone calls and worked with computers daily.
- Explained product prices and packages as well as answered questions and addressed concerns of new, current, or potential members.
- Maintain clean and safe environment by cleaning equipment daily, as well as inspecting equipment for any defaults to ensure safety of members.
- Ability to upsell products and services.
- Dealt with cash, cards, and private member information daily.
Team Member
Walmart
Fayetteville
04.2020 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, safe, positive environment.
- Collected correct products customers ordered throughout store in timely manner, staged merchandise in back room for organized and easy access, and delivered products to customers vehicle in respectful and orderly way when they arrived for pickup.
- Answered high volume phone calls of customers for various reasons
- Maintained strong time management system when shopping for customers, and never went over specified time limit.
- Used computer, handheld, and phone daily.
- As well as cash and card information when selling products.
- Kept clean work environment, ending every shift with deep cleans of company work stations.
- Often was pulled by other departments to assist due to my time management skills, friendly demeanor, strong customer service skills, and friendly attitude.
Education
High School Diploma -
Huntsville High School
Huntsville, AR 08.2016 - 5 2020
Skills
Professional, responsible, and successful in applying strong communication and problem resolution skills with each customer interaction
Knowledgeable and highly dedicated in customer service
Solid and motivated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients
Motivated to maintain customer satisfaction and contribute to company success
Specialize in quality, speed, developing relationships, cultivating partnerships and growing business
Certification
CPT - Certified Personal Trainer
Timeline
CPT - Certified Personal Trainer
10-2023
Member Service Representative
Planet Fitness
09.2021 - 04.2023
Team Member
Walmart
04.2020 - 09.2021
High School Diploma -
Huntsville High School
08.2016 - 5 2020