Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mckayla Oates

Parsons,MD

Summary

Detail-oriented Certified Nursing Assistant with experience in a variety of patient-facing responsibilities. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care as well as the support of other medical staff. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Atlantic General Hospital
01.2021 - 02.2024
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Administered EKG tests to patients while utilizing specialized equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from facility.
  • Transported patients between rooms and appointments or testing locations.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Sales Associate

M.R. Ducks
05.2016 - 01.2021
  • Managed efficient cash register operations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within team.
  • Responsible for holding store key in order to open and/or close store as needed.

Sales Associate

Candy Kitchen Shoppes
05.2020 - 07.2020
  • Managed efficient operations for multiple registers within location.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain stores visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Minimized wait times for customers during peak hours, maintaining high levels of customer satisfaction.
  • Oversaw inventory management with regular assessment of existing inventory.
  • Responsible for holding store key in order to open and/or close store as needed.

Education

High School Diploma -

Stephen Decatur High School
Berlin, MD
06.2020

Certified Nursing Assistant - Nursing Assistance

Worcester County Technical High School
Newark, MD
05.2020

Skills

  • Electronic Recordkeeping
  • IV Maintenance
  • Heavy Lifting
  • Injury Prevention
  • Direct Patient Care
  • Support Services
  • Foley Care
  • Overnight Care
  • Bladder Scans
  • Conflict Management
  • Phlebotomy
  • ADLS
  • EKG Administration
  • First Aid Certification

Certification

  • CNA - Certified Nurse Assistant - State of Maryland

Active Certification issued 1/28/2021. Last renewal 10/30/2023. Good through 10/28/2025


  • BLS - Certified on 1/16/24 via online session.


  • CPR- American Red Cross - 2 year certification

Renewed 1/17/2024

Cert. ID: 01E31K9

Timeline

Certified Nursing Assistant

Atlantic General Hospital
01.2021 - 02.2024

Sales Associate

Candy Kitchen Shoppes
05.2020 - 07.2020

Sales Associate

M.R. Ducks
05.2016 - 01.2021

High School Diploma -

Stephen Decatur High School

Certified Nursing Assistant - Nursing Assistance

Worcester County Technical High School

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Mckayla Oates