Mckayla Reilly
Waikoloa,HI
Summary
Personable and professional server and bartender with 10 years experience in fast, casual and fine dining settings. Extensive knowledge of sake and Japanese cuisine. Highly seasoned and adaptable hotel server with attention to detail and an excellent customer service record. Skilled at identifying and fulfilling guests needs. Demonstrated genuine hospitality while greeting and establishing rapport with the guests.
Overview
9
9
years of professional experience
Work History
Server
Fairmont Scottsdale Princess
Scottsdale, AZ
01.2023 - 07.2024
- Exceptional hotel dining service experience
- Knowledge about the property and luxury standards
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Lead Server
Sushi Ronin Denver
Denver, CO
03.2021 - 11.2022
- Upselling quality sushi, Omakase knowledge and training
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender and Server
Go Fish Sushi
Denver, CO
03.2019 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborates with kitchen to ensure good service
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Sushi Brokers
Scottsdale, AZ
11.2015 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system Aloha to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Cleanliness standards
- Safe Food Handling
- High-volume dining
Timeline
Server
Fairmont Scottsdale Princess
01.2023 - 07.2024
Lead Server
Sushi Ronin Denver
03.2021 - 11.2022
Bartender and Server
Go Fish Sushi
03.2019 - 02.2021
Server
Sushi Brokers
11.2015 - 01.2019
High School Diploma -
Pinnacle High School