McKayla Rocha
Corpus Christi,Texas
Summary
Dynamic property management professional with a proven track record at GVA Property Management, excelling in tenant relations and contract negotiation. Enhanced resident retention and reduced vacancy rates through effective marketing strategies and exceptional customer service. Strong communicator skilled in digital marketing, fostering a collaborative team environment to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
GVA Property Management
5701 Saratoga Blvd
05.2024 - 11.2024
- Overlooked, the property ran smoothly daily.
- I assigned tasks to team members daily, and made sure they were completed effectively and efficiently.
- Completed property walks daily to assess any damage or property issues.
- Tend to any resident issue in an effective and correct manner.
- Helped to increase resident retention.
- Handle all invoices and bids.
- Complete the monthly assessment, and complete the close-outs.
- Send nightly reports to our Regional Manager and Vice President daily.
- Host team meetings weekly.
- Overlook social media accounts and promote vacant units.
- Ensure everyone is working together effectively as a team to complete our weekly goals.
Assistant Manager
GVA Property Management
5701 Saratoga Blvd
03.2021 - 03.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Scheduled units weekly to ensure we had a ready product for future tenants to see and move into as soon as possible.
- Prepared and processed lease and rental applications using ResMan.
- Analyzed and negotiated bids from property services contractors, such as maintenance, cleaning, and security contractors, saving approximately $1,500 a month.
- Placed banners and signs to advertise vacant apartments, also Utilized social media as Craigslist, Twitter, Facebook, Instagram, Snapchat, and TikTok to ensure marketing was at a peak daily.
- Provided exceptional customer service, building strong relationships with both current and potential residents.
- Reduced vacancy rates by ensuring a well livable community.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expiration dates.
- Organized community events to encourage resident engagement and promote a sense of belonging within the complex.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
- Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants lives.
- Conducted regular inspections of both interior and exterior of properties for damage. Placed bids and called contractors for needed service work.
- Communicated effectively with owners, residents, and on-site associates.
- Effectively use Canvas, Knock, Resman.
Bartender
Murdochs
2033 Airline Rd
06.2019 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Leasing Consultant
GVA Property Management
3701 Cimarron Blvd
10.2020 - 03.2021
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters' attention.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants' concerns.
- Stage-ready models to tour and showcase on social media daily.
Education
Associates Of Science -
Victoria College
2200 E Red River St, Victoria TxSkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Tenant relations
- Tenant issue resolution
- Leasing and sales
- Property management
- Payment collection
- Contract negotiation
- Occupancy management
- Activity planning
- Marketing and advertising
- Digital marketing
Accomplishments
Received awards for
- Top leasing agent
- Property with the most money collected in month-to-month rent payments
- Exceptional property landscaping
- Top assistant manager
- Most scheduled tours from social media marketing weekly
Timeline
Assistant Property Manager
GVA Property Management
05.2024 - 11.2024
Assistant Manager
GVA Property Management
03.2021 - 03.2024
Leasing Consultant
GVA Property Management
10.2020 - 03.2021
Bartender
Murdochs
06.2019 - 06.2022
Associates Of Science -
Victoria College