Mckayla Wagner
Broken Arrow,OK
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
Bison Steakhouse
Broken Arrow, Oklahoma
12.2023 - 06.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Sumo Sushi & Hibachi Japanese Restaurant
Broken, OK
01.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
Customer Service Representative
Admiral Express
Broken Arrow , OK
08.2021 - 02.2022
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK06-2021
Skills
- Beverage Preparation
- Table Bussing
- Guest Engagement
- Order Management
- Table Setting
- Food Running
- Food inspection
- Safe Food Handling
- Menu knowledge
- Cash Handling
- Order Accuracy
- Dining crew workflow optimization
- Dining customer service
- Positive and professional
- Exceptional customer service
- Food safety understanding
- Service prioritization
- Food station setup
- Suggestive Selling
- Liquor, wine, and food service
- Strong Work Ethic
References
References available upon request.
Timeline
Server
Bison Steakhouse
12.2023 - 06.2024
Server
Sumo Sushi & Hibachi Japanese Restaurant
01.2022 - 12.2023
Customer Service Representative
Admiral Express
08.2021 - 02.2022
High School Diploma -
Epic Charter Schools