McKelle Kerns
Cedar City,UT
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Spa Receptionist
Pure Hydration and Aesthetics
Cedar City, UT
02.2022 - Current
- Operated front desk duties such as answering incoming calls, scheduling appointments, and providing general information to callers.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
Restaurant Manager
Stonefire Pizzeria
Smithfield, UT
08.2023 - 04.2024
- Developed strategies for improved operational efficiency and customer satisfaction to maintain positive relationships with guests.
- Managed and oversaw all aspects of restaurant operations, including employee scheduling, training, hiring, and performance evaluations.
Server
All American Diner
Cedar City, UT
05.2023 - 08.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
Deckhand
Aramark
Page, AZ
06.2022 - 08.2022
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
Lifeguard
Cedar City Aquatic Center
Cedar City, UT
08.2019 - 05.2021
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Maintained constant surveillance of patrons in the swimming area at all times and provided first aid to injured patrons.
- Performed regular cleaning and maintenance of pool equipment.
Education
High School Diploma -
Cedar City High School
Cedar City, UT05-2022
Bachelor of Science - Nursing
Utah State University
Logan, UTSkills
- HIPAA Compliance
- Appointment management
- Adaptable
- Customer-Oriented
- Point of Sale (POS) system operations
- Positive and professional
- Time management and prioritization
- Technologically proficient
Affiliations
- Children's basketball coach
- Pilates instructor
- Marketing experience
Accomplishments
- 4.0 Student
Certification
- CPR Certified
Timeline
Restaurant Manager
Stonefire Pizzeria
08.2023 - 04.2024
Server
All American Diner
05.2023 - 08.2023
Deckhand
Aramark
06.2022 - 08.2022
Medical Spa Receptionist
Pure Hydration and Aesthetics
02.2022 - Current
Lifeguard
Cedar City Aquatic Center
08.2019 - 05.2021
High School Diploma -
Cedar City High School
Bachelor of Science - Nursing
Utah State University
- CPR Certified
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