McKenna Davis
Westfield,IN
Summary
Versatile professional with experience in customer service, property management, and administrative support. Skilled in communication, organization, and multitasking in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator/Float
Laser And Skin Surgery Center Of Indiana
Indianapolis, Indiana
07.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Leasing Manager
Golden Sky Management
Muncie, IN
04.2023 - 11.2024
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
- Ensured compliance with all federal, state, and local laws concerning property leasing and management.
Medical Front Office Receptionist
Lifetime Skincare Centers
Muncie, Indiana
11.2023 - 07.2024
- Scanned documents into the practice's EMR system as needed.
- Took messages from patients and promptly relayed to appropriate staff.
- Provided excellent customer service through courteous interactions with patients and families.
Project Support Specialist/Assistant Property Manager
Middletown Property Group
Muncie, IN
03.2022 - 04.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Created and maintained comprehensive project documentation, plans and reports.
- Provided administrative support for property managers by scheduling meetings, managing documents, and organizing resources.
Account Holder/Customer Service Representative
Midwest Homes For Pets
Muncie, IN
04.2021 - 04.2023
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Responded promptly to customer complaints concerning product quality or delivery issues.
- Created packing slips and invoices for outgoing shipments with job-related software.
Customer Experience Coordinator
TJX Companies
Muncie, IN
04.2019 - 12.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities to improve the customer experience process.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Muncie Central High School
Muncie, IN05-2020
Skills
- Customer service
- Effective communication
- Time management
- Team collaboration
- Adaptability
- Document preparation
- Data entry
Timeline
Front Office Coordinator/Float
Laser And Skin Surgery Center Of Indiana
07.2024 - Current
Medical Front Office Receptionist
Lifetime Skincare Centers
11.2023 - 07.2024
Leasing Manager
Golden Sky Management
04.2023 - 11.2024
Project Support Specialist/Assistant Property Manager
Middletown Property Group
03.2022 - 04.2023
Account Holder/Customer Service Representative
Midwest Homes For Pets
04.2021 - 04.2023
Customer Experience Coordinator
TJX Companies
04.2019 - 12.2020
High School Diploma -
Muncie Central High School