Years of professional customer service experience
McKenna Earhart
Renton,WA
Summary
Dedicated worker with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication skills.
Overview
3
3
Work History
Administrative Assistant
Wipliance
Bellevue, WA
04.2022 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Contracted Associate
Convoy
06.2021 - 12.2021
- Provided kind, thorough customer service via SMS, email and phone
- Attended remote location meetings via Zoom
- Skill in multiple company systems such as Slack, Microsoft Teams, and Outlook
- Self motivated; Able to work independently and think creatively to deliver results
- Worked with a dedicated team, via slack and internal notes to accomplish tasks and provide information
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences.
- Adjusted appointments for carriers with facilities and shippers to effectively transport product.
Nanny
College Nannies + Sitters
09.2020 - 04.2021
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Flex Associate
Amazon
03.2020 - 07.2020
- Worked with a dedicated team of warehouse workers to pick, pack, and ship customer orders
- Responsible for processing work orders, packaging orders for shipment, offloading stock deliveries, and locating merchandise
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Picked and packed order items.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Office Assistant
Bellevue College
Bellevue
01.2020 - 03.2020
- College closed due to Covid-19
- Taking and delivering messages
- Ensuring the office runs smoothly
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone and in-person to provide information.
- Kept office supplies well organized and sufficiently stocked.
- Supported staff on projects.
Customer service
MOD Pizza
Newcastle
08.2019 - 09.2019
- Food preparation, chopping up vegetables and fruits, meats and sauces
- Making calculated decisions to make sure enough of each ingredient was available and to eliminate waste of product
- Ringing up payments and handling cash
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
Barista Trainee
Brooklake Community Church
11.2014 - 12.2015
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and doughnuts.
- Cleaned counters, machines, utensils and seating areas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School
Death Valley Academy
Shoshone, CA 08.2017 - 06.2018
Skills
Multi-line phone talent
Professional telephone demeanor
Money handling abilities
Technical Support
Creative problem solving
Complaint resolution
Timeline
Administrative Assistant
Wipliance
04.2022 - Current
Contracted Associate
Convoy
06.2021 - 12.2021
Nanny
College Nannies + Sitters
09.2020 - 04.2021
Flex Associate
Amazon
03.2020 - 07.2020
Office Assistant
Bellevue College
01.2020 - 03.2020
Customer service
MOD Pizza
08.2019 - 09.2019
High School
Death Valley Academy
08.2017 - 06.2018
Barista Trainee
Brooklake Community Church
11.2014 - 12.2015