Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Earhart

McKenna Earhart

Renton,WA

Summary

Dedicated worker with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication skills.

Overview

3
3

Years of professional customer service experience

Work History

Administrative Assistant

Wipliance
Bellevue, WA
04.2022 - Current
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors to purchase and set up equipment and services.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.

Contracted Associate

Convoy
06.2021 - 12.2021
  • Provided kind, thorough customer service via SMS, email and phone
  • Attended remote location meetings via Zoom
  • Skill in multiple company systems such as Slack, Microsoft Teams, and Outlook
  • Self motivated; Able to work independently and think creatively to deliver results
  • Worked with a dedicated team, via slack and internal notes to accomplish tasks and provide information
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences.
  • Adjusted appointments for carriers with facilities and shippers to effectively transport product.


Nanny

College Nannies + Sitters
09.2020 - 04.2021


  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children everyday skills and language.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Assisted children with homework assignments and special projects across different subjects.
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Flex Associate

Amazon
03.2020 - 07.2020
  • Worked with a dedicated team of warehouse workers to pick, pack, and ship customer orders
  • Responsible for processing work orders, packaging orders for shipment, offloading stock deliveries, and locating merchandise
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Picked and packed order items.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Office Assistant

Bellevue College
Bellevue
01.2020 - 03.2020
  • College closed due to Covid-19
  • Taking and delivering messages
  • Ensuring the office runs smoothly
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone and in-person to provide information.
  • Kept office supplies well organized and sufficiently stocked.
  • Supported staff on projects.

Customer service

MOD Pizza
Newcastle
08.2019 - 09.2019
  • Food preparation, chopping up vegetables and fruits, meats and sauces
  • Making calculated decisions to make sure enough of each ingredient was available and to eliminate waste of product
  • Ringing up payments and handling cash
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed timely and effective replacement of damaged or missing products.

Barista Trainee

Brooklake Community Church
11.2014 - 12.2015
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prioritized drink requests while managing interruptions.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and doughnuts.
  • Cleaned counters, machines, utensils and seating areas.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School

Death Valley Academy
Shoshone, CA
08.2017 - 06.2018

Skills

Multi-line phone talent

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Timeline

Administrative Assistant

Wipliance
04.2022 - Current

Contracted Associate

Convoy
06.2021 - 12.2021

Nanny

College Nannies + Sitters
09.2020 - 04.2021

Flex Associate

Amazon
03.2020 - 07.2020

Office Assistant

Bellevue College
01.2020 - 03.2020

Customer service

MOD Pizza
08.2019 - 09.2019

High School

Death Valley Academy
08.2017 - 06.2018

Barista Trainee

Brooklake Community Church
11.2014 - 12.2015

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McKenna Earhart