Priscilla Rodriguez
South Gate,United States
Summary
Proactive administrative professional known for exceptional communication and relationship-building skills. Experienced in managing office operations and enhancing productivity through strategic support and problem resolution.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Helot Development
Long Beach, CA
03.2025 - Current
- Organized and maintained filing systems to ensure easy document retrieval.
- Managed incoming communications, directing inquiries to appropriate personnel efficiently.
- Provided general administrative support, enhancing overall office productivity through proactive assistance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Senior Customer Service Representative Lead
Falcon & Associates Insurance Services Inc
South Gate, CA
01.2006 - 12.2024
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Assisted in training new staff on customer service protocols and systems.
- Utilized software to track interactions and manage customer relationships effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with teams to streamline operations, resulting in improved service delivery outcomes.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented process improvements that enhanced response times for customer inquiries.
Administrative Assistant
Falcon & Associates Insurance Services Inc
Commerce, CA
01.2006 - 12.2024
- Updated and maintained office databases, ensuring accuracy of information entered.
- Collaborated with team members on various projects, contributing ideas to improve workflow efficiency.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Provided general administrative support, enhancing overall office productivity through proactive assistance.
Education
High School Diploma -
Bell High School
Bell, CA06-2004
Skills
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft outlook
- Relationship building
- Problem resolution
- Payment processing
- Multi-line phone talent
- Customer Service-oriented
- Phone etiquette
Timeline
Administrative Assistant
Helot Development
03.2025 - Current
Senior Customer Service Representative Lead
Falcon & Associates Insurance Services Inc
01.2006 - 12.2024
Administrative Assistant
Falcon & Associates Insurance Services Inc
01.2006 - 12.2024
High School Diploma -
Bell High School