Velvet Tillman-Johnson
Customer Service Representative
Moreno Valley,California
Summary
Organized, enthusiastic and dedicated Administrative Assistant with proven track record of providing exceptional customer service and conflict management skills in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service with the ability to complete multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Morris And Son Logistics, LLC
Pasadena, CA
10.2021 - 12.2022
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Support Specialist
Xanadu Property Maintenance Company
Pomona, CA
06.2010 - 12.2021
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Purchased and transported building materials, tools, and goods to work sites.
- Assisted help with security camera, internet, and telephone wiring jobs as well as other commercial and residential work orders.
Customer Service Rep/Sales Associate/Cashier Team Lead
WalMart
Duarte, CA
08.1999 - 12.2008
- Helped customers locate products and checked store system for merchandise at other site.
- Engaged with customers to effectively build rapport loyalty and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Phone Banker
Wells Fargo Bank, N.A.
El Monte, CA
11.1999 - 09.2002
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Opened new accounts and documented personal details for internal tracking and state and government regulatory requirements.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Performed account maintenance, navigating out-bound calls to order checks and other products for customers.
- Calculated fees due, and billed transaction reversals.
- Handled incoming calls, met team and call center quotas.
- Maintained friendly and professional customer interactions.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Education
Associate of Arts - Humanities/Consumer Sciences & Family Studies
Pasadena City College
Pasadena, CA 02.1975 - 06.1994
Skills
Office administration
Process optimization
Meeting minutes
Spreadsheet management
Records management
Scheduling
Travel planning
Mail handling
Purchase orders organization
Bookkeeping
Supervising staff
Travel administration
Patient Scheduling
Office management
Strategic planning
Relationship building
Time management
Technical Support
Business correspondence
Filing and data archiving
45 WPM typing speed
Customer and client relations
Multi-line Telephone Systems
Administrative support
Social media knowledge
Workers' compensation
Complaint resolution
Retail store support
Order fulfillment
Multi-line phone talent
Professional telephone demeanor
Medical terminology knowledge
Accomplishments
Won top place in company sales promotions for customer retention.
Successfully achieved 100% of all telephone Mystery Shopper performance evaluations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Morris And Son Logistics, LLC
10.2021 - 12.2022
Administrative Support Specialist
Xanadu Property Maintenance Company
06.2010 - 12.2021
Phone Banker
Wells Fargo Bank, N.A.
11.1999 - 09.2002
Customer Service Rep/Sales Associate/Cashier Team Lead
WalMart
08.1999 - 12.2008
Associate of Arts - Humanities/Consumer Sciences & Family Studies
Pasadena City College
02.1975 - 06.1994