Velvet Tillman-Johnson
Customer Service Representative
Moreno Valley,California
Summary
Organized, enthusiastic and dedicated Administrative Assistant with proven track record of providing exceptional customer service and conflict management skills in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Resourceful and experienced worker offering expertise in customer service with the ability to complete multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Morris And Son Logistics, LLC
Pasadena, CA
10.2021 - 12.2022
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Support Specialist
Xanadu Property Maintenance Company
Pomona, CA
06.2010 - 12.2021
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Purchased and transported building materials, tools, and goods to work sites.
- Assisted help with security camera, internet, and telephone wiring jobs as well as other commercial and residential work orders.
Customer Service Rep/Sales Associate/Cashier Team Lead
WalMart
Duarte, CA
08.1999 - 12.2008
- Helped customers locate products and checked store system for merchandise at other site.
- Engaged with customers to effectively build rapport loyalty and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Phone Banker
Wells Fargo Bank, N.A.
El Monte, CA
11.1999 - 09.2002
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Opened new accounts and documented personal details for internal tracking and state and government regulatory requirements.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Performed account maintenance, navigating out-bound calls to order checks and other products for customers.
- Calculated fees due, and billed transaction reversals.
- Handled incoming calls, met team and call center quotas.
- Maintained friendly and professional customer interactions.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
Education
Associate of Arts - Humanities/Consumer Sciences & Family Studies
Pasadena City College
Pasadena, CA 02.1975 - 06.1994
Skills
Office administration
undefinedAccomplishments
Won top place in company sales promotions for customer retention.
Successfully achieved 100% of all telephone Mystery Shopper performance evaluations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Morris And Son Logistics, LLC
10.2021 - 12.2022
Administrative Support Specialist
Xanadu Property Maintenance Company
06.2010 - 12.2021
Phone Banker
Wells Fargo Bank, N.A.
11.1999 - 09.2002
Customer Service Rep/Sales Associate/Cashier Team Lead
WalMart
08.1999 - 12.2008
Associate of Arts - Humanities/Consumer Sciences & Family Studies
Pasadena City College
02.1975 - 06.1994
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