McKenna Emes

• Delivered coaching on client messaging, dress code, and daily expectations.
• Manage a division of sales with a team of 4+ people that manage 100+ sales per week.
• Monitored staff readiness through practice sessions and knowledge checks.
• Facilitated communication between clients and training participants to ensure effective understanding of training objectives. between Churchill Promotions clients and training participants to ensure clarity and alignment on training objectives.
• Supported staff performance through feedback, guidance, and refresher coaching.
• Organized and coordinated training sessions for new employees.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Identified improvements in training methods and procedures to enhance effectiveness and participant engagement.
• Coached team members on sales scripts and promotional event procedures to improve consistency and performance during events.

Greeted guests, answered menu and allergen questions while providing friendly, fast service in a high-volume, fast-casual environment.

• Prepared signature grilled meats, rice, and fresh vegetables while strictly following food safety, sanitation, and temperature control standards.
• Operated the Point-of-Sale (POS) register accurately, processed cash and card transactions, and balanced the drawer at shift changes.
• Maintained a clean, well-stocked, and organized front-of-house and grill station, keeping ticket times low during peak lunch and dinner rushes.
• Cleaned grills, prep areas, tables, and dining surfaces throughout shifts.
• Supported team members by helping with opening tasks and station setup. with opening tasks, prep work, and station setup.