McKenna Heaton
Lincoln,ND
Summary
Master Cosmetologist well-versed in delivering wide range of cosmetic treatments to all different types of clients. Known for collaborative approach and achieving high client satisfaction through customized services. Reliable team member adapting to changing client needs, with expertise in skincare and hair techniques. A hardworking, reliable and helpful team member.
Overview
4
4
years of professional experience
Work History
Master Cosmetologist
Bombshell Salon
Bismarck, ND
01.2023 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Increased salon revenue through upselling of premium products and treatments during appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist
Image Makers Salon
Bismarck, ND
07.2021 - 01.2023
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preference.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Some College (No Degree) - Cosmetology
The Hair Academy
Bismarck, NDSkills
- Outgoing personality
- Customer- and service-oriented
- Product Sales
- Reliable and punctual
- Excellent communication skills
- Organization and efficiency
Timeline
Master Cosmetologist
Bombshell Salon
01.2023 - Current
Cosmetologist
Image Makers Salon
07.2021 - 01.2023
Some College (No Degree) - Cosmetology
The Hair Academy