McKenna Kersat
Clayton,NC
Summary
Transitioning from a solid foundation in veterinary medicine to human diagnostic radiology, utilizing strong imaging analysis skills and a commitment to interdisciplinary collaboration. Focused on driving improved patient care and outcomes through evidence-based clinical decision-making.
Overview
7
7
years of professional experience
Work History
Receptionist
Neuse River Veterinary Hospital
11.2025 - Current
- Greeted clients and patients, providing a welcoming and professional front-desk experience
- Scheduled appointments and managed a high-volume, multi-provider calendar
- Answered phones, triaged calls, and routed urgent concerns appropriately
- Checked patients in and out, ensuring accurate client and patient information
- Processed payments, invoices, and insurance claims
- Maintained organized medical records and client files
- Communicated treatment plans, estimates, and discharge instructions to clients
- Educated clients on clinic policies, services, and preventative care
- Managed follow-up calls, reminders, and prescription refill requests
- Handled sensitive situations with empathy, including end-of-life discussions
- Resolved client concerns professionally and efficiently
- Coordinated communication between veterinarians, technicians, and clients
- Processed payments, deposits, and daily financial reconciliations
- Prepared treatment estimates and obtained client authorization
- Verified client information and insurance coverage
- Managed invoicing, refunds, and account balances
- Maintained confidentiality and compliance with clinic policies
- Assisted with front desk operations and client support
- Answered phones and scheduled appointments
- Checked in patients and updated client records
- Maintained a clean and organized reception area
- Supported veterinary staff with administrative tasks
Veterinary Assistant
Neuse River Veterinary Hospital
03.2025 - Current
- Assisted veterinarians and technicians during examinations and treatments
- Safely restrained dog and cats for procedures
- Cleaned, disinfected, and sterilized medical instruments and equipment
- Cleaned and prepared exam rooms for clients and patients
- Monitored hospitalized patients and reported changes in condition
- Collected and prepared samples for laboratory testing
- Maintained accurate medical records and patient charts
- Educated clients on basic post-visit care and medication instructions
- Prepared patients for surgery, including pre-operative procedures
- Assisted with anesthesia induction and monitored recovery
- Maintained sterile surgical environments
- Provided post-operative patient care and comfort
- Observed and documented patient vitals during recovery
- Performed basic diagnostics such as blood draws and urinalysis
- Monitored vital signs and patient stability
- Maintained detailed and timely medical documentation
- Supported clients during high-stress situations with compassion
Pet Sitter & Dog Walker
Self Employed
08.2019 - Current
- Launched and managed my own business with cash-flow.
- Planned and executed targeted marketing campaign.
- Managed sales pipeline and delivered services with high customer satisfaction.
- Provided reliable care for dogs, cats, and other household pets while owners were away.
- Maintained feeding schedules, administered medications as directed, and monitored pet health and behavior.
- Walked dogs of various breeds, sizes, and temperaments, ensuring safety and exercise needs were met.
- Cleaned pet living areas, refreshed water supplies, and maintained a clean, comfortable environment.
- Communicated regularly with pet owners regarding pet activities, well-being, and any concerns.
- Built trusting relationships with pet owners through dependable and attentive pet care services.
Veterinary Assistant
Bowman Animal Hospital and Cat Clinic
09.2023 - 03.2025
- Demonstrated ability to handle and restrain animals safely and compassionately during examinations, treatments, and procedures
- Skilled in administering medications, vaccines, and treatments under the supervision of a veterinarian
- Excellent interpersonal skills, with a proven ability to communicate effectively with pet owners, providing guidance on animal care, medication administration, post-treatment instructions
- Capable of assisting veterinarians during client consultations, explaining procedures, and addressing client concerns with empathy and professionalism
- Assisted veterinarians by obtaining patient medical histories, drawing up vaccines, performing blood draws, dispensing medications, administering GI vaccines, medications, and fluids
- Proficient in using IDEXX equipment for performing urinalysis, running bloodwork, and Avimark software
- Ensured exam rooms, pharmacy, treatment areas, and lab equipment were clean
- Ensuring a comfortable and stress-free environment during veterinary visits for client and their pets by developing positive relationships with the client and their pet(s)
- Collaborated with receptionists, veterinary technicians, veterinarians, and veterinary assistants to ensure client satisfaction
Kennel Attendant
Bowman Animal Hospital & Cat Clinic
Raleigh, North Carolina
09.2023 - 02.2024
- Monitored behavior of boarded animals
- Provided care and animal husbandry
- Ensured a clean environment for the animals and staff by performing cleaning and sanitizing duties
- Demonstrated excellent interpersonal skills to communicate with pet owners about medication administration, addressing client concerns for their pet(s) with compassion and empathy, keeping up with appointment follow-ups for vaccines or exams
- AAssisted groomers with baths and up-keep of trimmed nails
Education
Associates of Science -
Wake Technical Community College
Raleigh, NC05-2023
Bachelor of Science - Biology
LeesMcRae College
Banner Elk, NC05-2023
Certification - Nurses Aide I Training
Johnston Community College
Smithfield, NC06-2026
Skills
- Critical Thinking and Problem-solving Analysis
- Strong Leadership Capacity
- Strong Written and Verbal Communication
- Excels in both Team and Individual Work Environments
- Able to Thrive in Dynamic Work Environments
- Practice in medication and fluid administration
- Practice in restraint of various wildlife animals
- Ability to manage multiple tasks simultaneously in fast-paced environments
- Prioritization of completed deadlines and urgent requests
- Switching efficiently between administrative and client-facing duties
- Maintaining accuracy while handling interruptions
- Coordinating schedules, calls, and in-person traffic concurrently
- Adapting quickly to changing priorities
- Dependability and professionalism
Timeline
Receptionist
Neuse River Veterinary Hospital
11.2025 - Current
Veterinary Assistant
Neuse River Veterinary Hospital
03.2025 - Current
Kennel Attendant
Bowman Animal Hospital & Cat Clinic
09.2023 - 02.2024
Veterinary Assistant
Bowman Animal Hospital and Cat Clinic
09.2023 - 03.2025
Pet Sitter & Dog Walker
Self Employed
08.2019 - Current
Associates of Science -
Wake Technical Community College
Bachelor of Science - Biology
LeesMcRae College
Certification - Nurses Aide I Training
Johnston Community College