Monica Ortiz
Grand Prairie
Summary
Motivated and quality-focused professional with experience supporting daily operations in demanding environments. Skilled in organization, multitasking, and attention to detail. Known for a strong work ethic, adaptability, and willingness to learn new skills. Seeking an opportunity to grow within a company, contribute to team success, and maintain high-quality standards in all areas of work
Overview
12
12
years of professional experience
Work History
Receptionist
Billy Craig’s Wrecker Service
Mt. Pleasant
08.2025 - Current
- Greeted and assisted customers at front desk, ensuring positive first impressions.
- Managed incoming calls, efficiently directing inquiries to appropriate staff members.
- Scheduled appointments and coordinated service requests for towing operations, optimizing workflow.
- Processed payments and issued receipts for wrecker service transactions.
Caregiver
EAK Good Neighbor
Mt. Vernon
10.2020 - Current
- Delivered personal care and companionship to enhance clients' well-being in their homes.
- Supported clients with daily living activities, facilitating independence in bathing and dressing.
- Coordinated medication schedules for clients, promoting adherence and safety in their health management.
QA Analyst
PSSI Sanitation
Mt. Pleasant
01.2017 - 02.2020
- Collaborated with cross-functional teams to develop testing protocols for sanitation effectiveness.
- Analyzed data from inspections to identify trends and recommend improvements.
- Developed and maintained database of common and known testing defects to streamline issue identification.
- Conducted quality assessments on sanitation processes, ensuring adherence to compliance standards.
- Updated quality assurance procedure documentation to reflect current practices and support team training.
Machine Operator
PSSI Sanitation
Mt. Pleasant
01.2014 - 05.2018
- Operated machinery to optimize sanitation processes.
- Monitored equipment performance, identifying and reporting malfunctions for timely resolution.
- Adhered to safety protocols to ensure a consistently safe working environment.
Education
Mt.Pleasant Christian School
Mt. Pleasant, TxSkills
- Reception desk management
- Customer service
- Phone etiquette
- Multitasking and prioritization
- Payment processing
- Telephone skills
- Organizational skills
- Attention to detail
- Documentation and reporting
- Database management
- Flexible problem solving
- Effective communication
- Safety compliance
- Positive and professional
- Data analysis
- Quality control
- Problem solving
- Team collaboration
- Adaptability
- Critical thinking
- Quality management
- QA reporting
- Quality processes
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Receptionist
Billy Craig’s Wrecker Service
08.2025 - Current
Caregiver
EAK Good Neighbor
10.2020 - Current
QA Analyst
PSSI Sanitation
01.2017 - 02.2020
Machine Operator
PSSI Sanitation
01.2014 - 05.2018
Mt.Pleasant Christian School