Mckenna Lowther

A Client Services Representative serves as the primary point of contact between a company and its clients, ensuring a positive customer experience. Their responsibilities include addressing client inquiries, resolving issues, providing product or service information, and maintaining strong relationships. They communicate via phone, email, or in person, handling concerns efficiently while upholding company policies. Strong communication, problem-solving, and customer service skills are essential for success in this role.

My role was to cold call and sell the product and than get them to someone to close!

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Contributed to company growth by identifying new media opportunities and expanding into emerging channels.
• Participated in weekly meetings with cross-functional teams to discuss campaign progress, challenges, and opportunities for improvement.
• Optimized advertising campaigns for better audience reach and engagement through targeted placements.
• Stayed current on industry trends and best practices, implementing innovative ideas to keep campaigns fresh and engaging for audiences.