McKenna Meader
Montgomery
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Spring Fitness
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Barista
Dutch Bros
08.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
Outside Worker
Bluejack National
02.2022 - 02.2023
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Assisted in the planning and execution of large-scale projects, ensuring timely completion within budget constraints.
- Improved customer satisfaction with timely completion of projects, resulting in repeat business and referrals.
- Streamlined communication between team members and management, fostering a cohesive work environment.
- Maximized crew efficiency by delegating tasks according to individual skill sets and strengths while maintaining a balanced workload among all team members.
Cashier
Bernhardt Winery
03.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Salesperson
Agent Security
05.2020 - 09.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
No Degree - Phlebotemy
Phlebotemy Training Specialist
Houston Texas07-2024
High School Diploma -
Montgomery High School
Montgomery, TX05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Service-oriented mindset
- Performance improvement
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Barista
Dutch Bros
08.2023 - 03.2024
Receptionist
Spring Fitness
03.2023 - Current
Outside Worker
Bluejack National
02.2022 - 02.2023
Cashier
Bernhardt Winery
03.2021 - 01.2022
Salesperson
Agent Security
05.2020 - 09.2020
No Degree - Phlebotemy
Phlebotemy Training Specialist
High School Diploma -
Montgomery High School
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