Mckenna Mohr
Ames,Iowa
Summary
Business Office Manager at Windsor Manor Assisted Living Community, skilled in enhancing workflow efficiency and delivering exceptional customer service. Proven problem solver with expertise in office management software, fostering effective communication and team collaboration to achieve operational excellence. Passionate about supporting residents and ensuring their well-being through dedicated care.
Overview
4
4
years of professional experience
Work History
Business Office Manager
Windsor Manor Assisted Living Community
Nevada, Iowa
07.2024 - Current
- Processed invoices and purchase orders to streamline business operations.
- Maintained comprehensive employee records, including payroll and benefits data.
- Resolved customer complaints to uphold high service standards.
- Developed procedures to enhance workflow efficiency across office functions.
- Provided timely support for customer inquiries, ensuring swift resolution.
- Maintained accurate records of customer accounts for effective management.
- Ordered necessary supplies to facilitate seamless office operations.
- Acted as liaison among management, staff, and external vendors to ensure clear communication.
Resident Care Aide
Bethany Life
Story City, Iowa
12.2021 - 07.2024
- Executed light housekeeping duties, including changing linens and cleaning bathrooms.
- Maintained clean work environment by adhering to infection control protocols.
- Provided companionship and emotional support to enhance resident well-being.
- Assisted residents in transferring from beds to wheelchairs and adaptive equipment.
- Monitored vital signs and reported changes to supervisor or nurse promptly.
- Facilitated communication between family members and healthcare professionals regarding resident needs.
- Supported residents with activities of daily living, including bathing and grooming.
- Administered medications under guidance of a registered nurse.
Personal In-Home Caregiver
Private Individual
Radcliffe, IA
10.2022 - 09.2023
- Administered prescribed medications and treatments per established care plans.
- Encouraged exercise and physical activity as integral components of care plans.
- Assisted client with daily living activities including dressing, bathing, and grooming.
- Provided transportation services for client to errands and medical appointments.
- Accompanied client during errands or medical appointments when necessary.
- Facilitated mobility by transferring client from bed to wheelchair or other devices.
- Supported client in maintaining independence through tailored assistance.
Education
Associate of Applied Science - Healthcare Administration
Iowa Central Community College
Fort Dodge, IA05-2025
Skills
- Customer service
- Problem solving
- Effective communication
- Active listening
- Office management software
- Team building
Timeline
Business Office Manager
Windsor Manor Assisted Living Community
07.2024 - Current
Personal In-Home Caregiver
Private Individual
10.2022 - 09.2023
Resident Care Aide
Bethany Life
12.2021 - 07.2024
Associate of Applied Science - Healthcare Administration
Iowa Central Community College