Mckenna Norris
Gig Harbor
Summary
Developed essential skills in healthcare environment, including patient care, communication, and teamwork. Seeking to transition where these transferrable skills can be applied effectively. Aiming to leverage these abilities to contribute meaningfully in dynamic and supportive workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sound Vista Village
06.2025 - Current
- Provide exceptional customer service by promptly addressing guest inquiries and requests.
- Assist in food and beverage service, ensuring timely delivery to enhance dining experience.
- Collaborate with kitchen staff to maintain efficient workflow and communication during peak hours.
- Maintain cleanliness and organization of dining areas, promoting a welcoming environment.
- Coordinate with the wellness team to ensure all residents are well taken care of as well as providing and maintaining a safe environment.
CNA
Cottesmore Of Life Care
06.2024 - 05.2025
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs, ensuring accurate reporting to nursing staff for timely interventions.
- Maintained patient hygiene and cleanliness, adhering to safety and infection control protocols.
- Documented patient care activities accurately in electronic health records for effective communication.
- Supported rehabilitation exercises as directed by healthcare professionals to enhance patient recovery.
- Provided emotional support to patients and families, fostering a compassionate healthcare environment.
- Collaborated with multidisciplinary teams to deliver holistic patient-centered care effectively.
- Adapted quickly to changing patient needs, demonstrating flexibility in high-pressure situations.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assistant Manager
Tan Republic
09.2023 - 04.2024
- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with management to implement promotional strategies, enhancing overall sales performance.
- Trained new staff on company policies and best practices for superior service delivery.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Resolved customer inquiries and complaints promptly, improving overall guest experience satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Hostess
Anthony's Seafood Restaurant
10.2022 - 05.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing seating efficiency during peak hours.
- Collaborated with front-of-house staff to maintain seamless service flow.
- Resolved guest inquiries and concerns, enhancing overall dining experience.
- Monitored dining room atmosphere, adjusting seating arrangements for comfort and accessibility.
- Implemented feedback mechanisms to improve service quality and guest satisfaction scores.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
No Degree - Pre-Nursing
Washington State University
Pullman, WANursing Assistant Certification -
Cottesmore Of Life Care
Gig Harbor, WA06-2024
High School Diploma -
Peninsula High School
Gig Harbor, WA06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Patient care
- Compassion and empathy
- HIPAA compliance
- Team leadership
- Decision-making
Certification
- CNA - Certified Nursing Assistant
Timeline
Server
Sound Vista Village
06.2025 - Current
CNA
Cottesmore Of Life Care
06.2024 - 05.2025
Assistant Manager
Tan Republic
09.2023 - 04.2024
Hostess
Anthony's Seafood Restaurant
10.2022 - 05.2023
No Degree - Pre-Nursing
Washington State University
Nursing Assistant Certification -
Cottesmore Of Life Care
High School Diploma -
Peninsula High School