Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

McKenna Robison

Frostburg,MD

Summary

Friendly and dedicated healthcare professional, with a passion for helping patients feel comfortable and supported throughout their care journey. With experience in coordinating patient appointments, referrals, and obtaining prior authorizations, I thrive in making sure everything runs smoothly behind the scenes. I’ve assisted in various aspects of patient care, from taking vitals and preparing patients for exams, to ensuring lab specimens are handled properly. Known for my strong communication skills, I work well with patients, doctors, and insurance teams to create seamless experiences. Always focused on providing a caring, organized, and positive environment for both patients and staff.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Garret Spine Nerve and Pain Center
Westernport, Maryland
02.2025 - Current
  • Managed patient intake and medical history documentation.
  • Scheduled appointments and coordinated follow-up care for patients.
  • Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Maintained cleanliness and organization of exam rooms and equipment.
  • Supported staff in ensuring compliance with safety regulations and protocols.

Prior Authorization and Referral Specialist

Sandstone Primary Care
Frostburg, Maryland
08.2022 - Current
  • Coordinated scheduling of appointments between patients, physicians, radiologists.
  • Coordinated patient referrals to specialists and external services.
  • Managed referral documentation and maintained accurate patient records.
  • Obtained PA for services such as diagnostic imaging.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.

Education

Bachelor of Science - Psychology

Frostburg State University
Frostburg, MD
12.2023

Skills

  • Patient referrals
  • Pre-authorizations
  • Appointment scheduling/scheduling software
  • Medical terminology knowledge
  • Obtaining vital signs
  • Insurance verification
  • Medicare and Medicaid knowledge
  • Data entry proficiency, database management
  • HIPAA regulations, patient confidentiality
  • Organization abilities
  • Effective communication skills

Websites

References

References available upon request.

Timeline

Medical Assistant

Garret Spine Nerve and Pain Center
02.2025 - Current

Prior Authorization and Referral Specialist

Sandstone Primary Care
08.2022 - Current

Bachelor of Science - Psychology

Frostburg State University

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