McKenna Sell
Murray
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Big Willies
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Head Bartender
Shades Brewing
01.2023 - Current
- Help train employees on proper protocols set by the DABS and provide knowledge on alcoholic products to individuals
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Peer Advisor
International Student and Scholar Services
02.2022 - 03.2023
- Scheduled interviews as well as compose emails to help international students understand the US immigration policies and provide assistance on visa applications
- Provided guidance to fellow students, resulting in improved academic performance and personal growth.
Prepared Foods Team Member
Whole Foods
01.2021 - 12.2021
- Work quickly in a fast paced environment and learn skills to comfort customers shopping
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
Resident Advisor
University of Utah
01.2019 - 12.2019
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
Teacher
NBCC - North Bay Children's Center
06.2018 - 07.2019
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Intern
Frontier
06.2017 - 07.2017
- Worked on environmental conservation and created spreadsheets to help organize the involvement with every trip we planned
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
High School -
Sonoma Academy
Santa Rosa, CA06.2018
Psychology -
University of Utah
Salt Lake City, Utah05.2023
Psychology -
University of Utah Asia Campus
Incheon, South Korea12.2020
Skills
- Time management
- Social skills/communication
- Leadership
- Open mindedness
- Organization
- Clear headed
- Interactive
- Compassionate
- Detail oriented
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- CPR/AED Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Server
Big Willies
03.2024 - Current
Head Bartender
Shades Brewing
01.2023 - Current
Peer Advisor
International Student and Scholar Services
02.2022 - 03.2023
Prepared Foods Team Member
Whole Foods
01.2021 - 12.2021
Resident Advisor
University of Utah
01.2019 - 12.2019
Teacher
NBCC - North Bay Children's Center
06.2018 - 07.2019
Intern
Frontier
06.2017 - 07.2017
Psychology -
University of Utah
Psychology -
University of Utah Asia Campus
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- CPR/AED Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
High School -
Sonoma Academy
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